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U.S. Bank Europe DAC. Registered in Ireland – Number 418442..  Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
 
U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland.  Authorised by the Prudential Regulation Authority.  Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority.  Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

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An invoice is a sale transaction document indicating the products, quantities, and agreed prices for products or services the merchant had provided to the customer for payment, while a quote is an estimate provided to the customer before the provision of the services or products. 

Businesses make heavy use of quotes and invoices, and they should be aware of their lifecycles as well. 

## Quote life cycle 

Quotes let you discuss pricing for a service with a customer. 
1. Create or update a quote.
2. Send a quote to a customer.
3. The customer will receive the quote. He will be able to accept or decline the quote.
    - If the customer accepts, the quote will be converted to an invoice. If you have automatic scheduling enabled, the invoice will be delivered on the scheduled date.
    - If the customer declines, the quote status will be set to rejected. You can adjust or update the rejected quote.
    - If you set an expiration date for the quote and the customer doesn't accept or reject the quote before the expiration date, the quote's status will be set to rejected.

For hospitality, QUOTE is represented as TQUOTE and INVOICE is represented as TPASS.

## Invoice life cycle

Depending on how an invoice was created and when the end user pays its balance, an invoice can take several paths.

In general, an invoice goes through the following steps:

1. Create a quote either manually or by converting an accepted quote.
2. Send the invoice to a customer.
3. The customer will receive the invoice.
4. The customer will be able to pay for the invoice at their convenience by clicking a link to a Hosted Invoice Page (HIP). 

For hospitality, the invoice status will remain unpaid until the customer has paid.

- If the customer submits valid payment information, the invoice's status will be converted to authorized. While the status is set as authorized, merchant can add charges for other services on top of those from the original quote. When the authorization period is completed, the full total will be submitted for processing.


Invoice lifecycle

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