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Elavon Financial Services DAC. Registered in Ireland – Number 418442.
Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
 
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland.  Authorised by the Prudential Regulation Authority.  Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority.  Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Note: The following description of the Inquiry process applies if SAF (Store and Forward) is disabled or POS SAF is enabled. If On-Device SAF is enabled, a modified process applies. See :magic-link[POS Inquiry with On-Device SAF Enabled]{id="pos-inquiry-with-saf-enabled"} for more information.

In normal cases, Simplify will respond to a POS request in a timely manner.  If this does not occur (timeout), the POS will need to send an Inquiry message to Simplify requesting information from Fusebox about the transaction. An **Inquiry** message should contain all elements of the original transaction. 

-   Inquiry processing is required for the following situations:
    -   No response to a financial request.
    -   Field 1010 in the financial response contains one of the following:
        -   \*SLR STAND-IN.
        -   \*SLR COMMUNICATIONS ERROR.
- After sending an **Inquiry** message, Elavon highly recommends that the POS wait for a response and continue processing based on the response.  *The **Inquiry** message should be resent until it receives one of the following*:
    - Fusebox approval for the original transaction
    - Fusebox decline for the original transaction
    - Fusebox no record response (Field 1010 = NO RECORDS FOUND).

:::::notice{important}

If the POS stops sending **Inquiry** messages for a transaction before receiving a Fusebox response, *the transaction will need to be reconciled manually*.
:::::


- The possible outcomes at the POS after sending an **Inquiry** message are as follows:
    - The POS receives a normal transaction response. (Transaction Type = original).  This response indicates that the **Inquiry** message and the original transaction were both processed online by Fusebox.  The POS should treat this response as a normal response to the original transaction.
    - The POS receives a no record response. (Transaction Type =22 and Field 1010 contains NO RECORDS FOUND).  This response indicates that the original request was NOT processed by Fusebox.  The POS can proceed in accordance with corporate policy.  E.g. a **Void Request** can be sent for the transaction.
    - If the **Inquiry** message times out at the host, the POS will receive a host down response (Transaction Type = 22 and Field 1010 contains "\*SLR COMMUNICATIONS ERROR." or "\*SLR SWITCH TIMEOUT.")  The POS must then re-send the **Inquiry** message until it receives a host response
    - If the POS times out before receiving an **Inquiry Response**, it must re-send the **Inquiry** message until it receives a host response.
- The **Inquiry** message can be re-sent by Simplify or through a back channel.  All rules for Inquiry processing apply regardless of how the **Inquiry** message is re-sent.
- The **Inquiry** message can be sent any time before the Gateway Batch Close.

The following table shows a sample of fields in the **Inquiry** message that may need to match fields in the original transaction.   

|API Field #|	Description|
|-----------|--------------|
|0002|	Transaction Amount|
|0007|	Transaction ID / Reference Number|
|0109|	Terminal ID|
|8002|	Location Name|
|8006|	Chain Code|

For more information, see the *Fusebox Integration Guide* :magic-link[Transaction inquiry]{id="/products/fusebox/v1/transaction-inquiry-md"}.

## Request

| API Field \#, Value   | Description                                                                |
|-----------------------|----------------------------------------------------------------------------|
| 0001,22               | Tran Type.                                  |
| 0002,5.00             | Transaction Amount. Must match the financial request.   |
| 0007,1025             | Transaction ID / Reference Number. Must match the financial request.      |
| 0011,xxx..             | User Data. See :magic-link[Simplify-Controlled Field Definitions]{id="simplify-controlled-field-definitions"}.   |
| 0013,022519	|Transaction Date (current date) – MMDDYY|
| 0014,131559	|Transaction Time (current time) – HHMMSS|
| 0017,0.00	|Cash Back Amount|
| 0109,TERM1            | Terminal ID. Must match the financial request.    |
| 1008,ID:	|Set to ID: to request that an account token be returned by Fusebox.
| 8002,RETL01           | Location Name. Must match the financial request. |
| 8006,TSTLAR           | Chain Code. Must match the financial request. |

## Response

| API Field \#, Value        | Description                                                                    |
|----------------------------|--------------------------------------------------------------------------------|
| 0001,02                    | Original Transaction Type (entire response = original host response)|
| 0002,5.00                  | Transaction Amount                                                                                |
| 0003,ID:4546705467010002   | Account Token (returned by Fusebox)                                  |
| 0004,1221                  | Expiration Date - MMYY                                            |
| 0006,CVI758                | Authorization Code (returned by Fusebox)                          |
| 0007,1025                  | Transaction ID / Reference Number                                                                               |
| 0009,001                   | Fusebox – Host Batch number                                                    |
| 0011,xxx..                 | User Data. See :magic-link[Simplify-Controlled Field Definitions]{id="simplify-controlled-field-definitions"}.   |
| 0013,022519                | Transaction Date (current date) – MMDDYY                       |
| 0014,151729                | Transaction Time (current time) – HHMMSS                       |
| 0017,0.00                  | Cash Back Amount                                                               |
| 0030,1                     | Fusebox – Online Indicator                                                     |
| 0032,022519                | Fusebox – Authorization Transaction Date                                       |
| 0033,181733                | Fusebox – Authorization Transaction Time                                       |
| 0035,D07D                  | Validation Code                                                                |
| 0036,114120980253909       | Host Transaction Identifier                    |
| 0037,2                     | Fusebox – Authorizer                                                           |
| 0043,214872                | System Trace Audit Number                                                      |
| 0047,M;1;1;1;0;1;2;5;4;1;3;C;0;4    | POS Data Code                                             |
| 0052,5                     | Transponder / Proximity Indicator (0 = contact; 2 = contactless; 5 = swiped)                |
| 0054,90	|POS Entry Mode|
| 0062,110	|Service Code|
| 0109,TERM1                 | Terminal ID                                                                                |
| 0110,205                   | Cashier ID                                                    |
| 0112,400                            | Fusebox – Processor ID                                                  |
| 0115,010                            | Transaction Qualifier (010 = Credit; 030 = debit)                   |
| 0125,430181733                      | Retrieval Reference Number (may need to appear on receipt)              |
| 0126,2                              | Track Indicator (may need to appear on receipt                          |
| 0129,1                              | Fusebox – Compliance Data                                               |
| 0130,5.00                           | Authorized Amount                                                       |
| 0140,USD                            | Fusebox – Merchant Currency                                     |
| 0201,0.00	|Tip Amount|
| 0651, \[see value below\]	|Reversal data (for reversal, if needed)|
| 0738,106781MMCC539137 Y    0225	|Recurring Compliance Data|
| 1000,VI                             | Card Type                                                               |
| 1001,VISA                           | Card Name                                                               |
| 1003,0000                           | Gateway Response Code                                                   |
| 1004,APPROVAL                       | Host Response Message                                                   |
| 1005,0010600008014593613999         | Merchant Number                                                         |
| 1008,\*\*\*\*\*\*\*\*\*\*\*\*0002   | Masked Account Number (may need to appear on receipt)                   |
| 1009,AA                             | Host Response Code                                                      |
| 1010,COMPLETE                       | Gateway Response Message                                                |
| 1012,0039	|Gateway Batch Number|
| 1200,0000AA	|Issuer Network Information|
| 1339,00	|EMV Response Code|
| 1359,4	|EMV CVM Indicator|
| 4747,050311	|Third Party Interface POS Data Code|
| 5002,80378002                       | Device Serial Number                                                    |
| 5004,G2                             | Encryption Provider ID                                                  |
| 5010,EMVDC0838	                      | EMV kernel version                                                      |
|5070,xxx…	|Simplify Information.  See :magic-link[Simplify-Controlled Field Definitions]{id="simplify-controlled-field-definitions"}.|
| 7007,1114281539351186               | Transaction Link Identifier (unique identifier to link transactions)   |
| 8002,RETL01                         | Location Name (provided by Elavon)                                        |
| 8006,TSTLAR                         | Chain Code (provided by Elavon)                                            |

0651,00003@;01001175950315 17501600000471705000000000 00419039807417117595	


Inquiry Message (Tran Type 22)

Alliance Offers

Data as a Service

Invitation to Apply

Accounts

Bank Holidays

Card Activation

Card Controls

Commercial Credit Cards

Credit Card Account Details

Credit Card Accounts Overview

Credit Card Alerts

Credit Card Application Status

Credit Card APRs

Credit Card Payments

Credit Card Qualified Offers

Credit Card Statements

Credit Card Transactions

Data Sharing for Marketing Purposes

Digital Wallets

Make a Payment - Coming Soon

Rewards Accelerator

Rewards Automatic Redemption

Rewards Balance Summary

Rewards Redemption Coming Soon

Rewards Redemption Accounts

Rewards Redemptions

Rewards Transactions Earned and Redeemed

Travel Notifications

User Profile

3DSecure2

Avvance

CheckoutJs

Commerce SDK

Converge

Disputes Management

Dynamic Currency Conversion

eBoarding

Elavon Cloud Payments Interface

Fusebox

Hosted Payment Page

In Person Payments on Opayo

Leads

Lightbox payment modal

Online Payments on Opayo

Opayo

Opayo Direct

Opayo Forms

Opayo Reporting API

Opayo Server

Opayo Shared API

Payment Method Gateway

Payments Core 365

Simplify

viaconex

XML API

Access Online Transactions

Account Transfers

Account Validation

ACH Originations

Bank Information

Card as a Service

Card as a Service API

Check Payables

Core Banking API

Corporate Account Information

Corporate Credit Cards

Corporate Onboarding

Corporate Statements

Custody

Data Toolbox

Data Toolbox - Accounts

Data Toolbox - Documents

Data Toolbox - Transactions

Disbursements via Zelle

U.S. Bank Flexible Capital Platform

Freight Payment Customer Profiles

Freight Payment Transactions

Instant payments

Investment Accounting

Money Movement API

PaySmart

Payee Choice

Payee Token+

Personal Loans

Positive Pay

Push to Card

Receivables

Reference API

RTP® - Real-Time Payments

Tokenized Payments

Treasury Builder

U.S. Bank FBO Account

Virtual Account Reporting

Virtual Card Payments

Voyager Accounts

Voyager Cards

Voyager Drivers

Voyager Transactions

Voyager Vehicles

Wire Transfers

Simplify Overview

Ingenico Developer Guide 2.03.02x.121 Ver. 21-30

Simplify Introduction

Supported Hardware

General Guidelines

Message and Communications Protocols

Versioning

Financial Messages

Overview and Guidelines

Sale Message (Tran Type 02)

Auth Only Message (Tran Type 01)

Prior Auth Sale Message (Tran Type 07)

Incremental Authorization Message (Tran Type 75)

Full Authorization Reversal Message (Tran Type 61)

Partial Authorization Reversal Message (Tran Type 76)

Return Message (Tran Type 09)

Void Return Message (Tran Type 17)

Void Sale Message (Tran Type 11)

EBT Messages (Tran Types 02, 09, 11, 17, 24)

Gift Card Messages (Tran Types 01, 02, 07, 09, 11, 17, 24)

 DCC Inquiry Message (Tran Type 46)

Token Request Message (Tran Type 37)

Cancel Message (Tran Type 80)

Health Message (Tran Type 73)

Batch Close Message (Tran Type 13)

Batch Inquiry Message (Tran Type 14)

Non-Financial Messages

Non-Financial Messages (Tran Type 36)

Signature Message (Tran Types 36-01, 36-02)

Version Number Inquiry Message (Tran Type 36-06) 

Initiate HEM/IngEstate Message (Tran Type 36-07)

Scrolling Receipt Request Message (Tran Type 36-10)

Scrolling Receipt Stop Message (Tran Type 36-11)

Exit Reversal Mode Message (Tran Type 36-12)

Informational Prompting Message (Tran Type 36-14)

System Command Message (Tran Type 36-15)

Allow Pre-Tendering Message (Tran Type 36-40)

Print Request Message (Tran Type 36-45)

Status Message (Tran Type 36-51)

POS SAF Processing

Offline Transaction Processing

Stand-In Response

Store and Forward Transactions 

EMV Considerations

EMV Tags and other EMV-related Response Fields

EMV Offline Situations

ICC (Chip) Declines and Simplify Reversal Mode

Pay-At-Table

Transaction Flow

Pay-At-Table API Fields

Messaging

Pay-At-Table Message Overview

Login Message (Tran Type 39-01)

Get Check Info Message (Tran Type 39-02)

Controlling screen flow after check selection

Check Detail Message (Tran Type 39-07)

Make Payment Message (Tran Type 39-05)

Print Receipt Message (Tran Type 39-06)

Simplify Payment Process

Logout/Disconnect Message (Tran Type 39-04)

Recovery

Informational Prompting

General information for all tags

Generic messaging

Tag 010 - Text with Optional Buttons

Tag 011 - Static and Scrolling Text with Optional Buttons

Tag 012 - Text and Graphics with Optional Buttons

Tag 013 - Fast Graphics Download

Tag 014 - Text and Camera Image

Tag 020 - Scrolling Text 

Tag 030 - Virtual Keyboard

Tag 031 - Tactile Keypad

Tag 040 - Radio Buttons 

Tag 050 - Check Boxes

Tag 060 - Slider Message

Tag 070 - Scrolling Text with Radio Buttons

Tag 071 - Scrolling Text with Virtual Buttons

Tag 072 - Scrolling Text with Configurable Buttons

Dynamic Currency Conversion (DCC)

P2PE

Auto Signature

Pre-Tendering

Simplify-Generated Messages

On-Device SAF

Supported Functionality

On-Device SAF Transaction Lifecycle

POS Inquiry with On-Device SAF Enabled

Simplify-Generated Messages for On-Device SAF

SAF Sample Messages

Simplify-Controlled Field Definitions

Developer Guide Release Notes

Ingenico Download Configuration and Troubleshooting Guide 2.03.02x.121 Ver. 21-30

Navigation and Data Entry on Ingenico PIN Pads