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Elavon Financial Services DAC. Registered in Ireland – Number 418442.
Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
 
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland.  Authorised by the Prudential Regulation Authority.  Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority.  Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

:::::notice{note}

HEM and IngEstate are Ingenico PIN Pad management systems implemented by Elavon. Simplify is currently transitioning from the use of IngEstate to HEM.
:::::


Simplify supports an **Initiate HEM/IngEstate** message from the POS process. This message can be used to determine whether an updated package is available for downloading. Packages are used to download an updated Simplify application, parameter files, form files, etc.

This message can also be used to update the TMS Identifier, by sending it in API 5001 of the request (optional). See sample request below for details.

The **Initiate HEM/IngEstate Response** message includes a Status flag in API 5001 indicating whether the device was able to successfully communicate with HEM/IngEstate.

:::::notice{important}

The Initiate HEM/IngEstate Message should only be sent when necessary and based on coordination with Elavon.
:::::


## Field 5001 Format

| Message | Description |
|-----------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| (Generic format) |The format of this field is TTTLLLVVV…VV, where:<ul><li>TTT is a Tag</li><li>LLL is the length of the data.</li><li>VVV..VV is the data</li></ul>|
| Request (optional) | <ul><li>TTT - Currently defined tags:<ul><li>881 = New TMSID</li></ul></li></ul>|
| Response | <ul><li>TTT - Currently defined tags are:<ul><li>007 – Download information</li></ul><li>LLL *must* be 052</li><li>VVV..VV<ul><li> Bytes 1-50 = Padded Device Serial Number (*must* be 50 bytes)</li><li> Bytes 51-52 = Status Flag<ul><li>00 – Request successfully communicated to HEM/IngEstate </li><li>01 – Simplify is busy with customer interaction</li><li>02 – Parameter missing from parameter file</li></ul></li></ul></li></ul>| 

## Request

 An example of a possible **Initiate HEM/IngEstate Request** message (from the POS process to Simplify) is:

| API Field \#, Value | Description |
|-----------------------|----------------------------------------------------------------------------------------|
| 0001,36 | Transaction Type. A value of 36 indicates a Non-Financial transaction |
| 0011,xxx.. | User Data. See :magic-link[Simplify-Controlled Field Definitions]{id="simplify-controlled-field-definitions"}. |
|5001,88100899990000|<ul><li>881=Tag for TMSID</li><li>008=Length of Data</li><li>99990000=new TMSID</li></ul>|

## Response

 An example of a possible **Initiate HEM/IngEstate Response** message (from Simplify to the POS process) is:

| API Field \#, Value | Description |
|-----------------------|----------------------------------------------------------------------------------------|
| 0001,36 | Transaction Type. A value of 36 indicates a Non-Financial transaction |
| 0011,xxx.. | User Data. See :magic-link[Simplify-Controlled Field Definitions]{id="simplify-controlled-field-definitions"}. |
| 5001,0070528007044000 |<ul><li>007 = Tag for File download information</li><li>052 = Length of data (must be 52)</li><li>80070440 (plus blanks) = padded Device Serial Number (must be exactly 50 bytes)</li><li>00 = Status Flag (00 = Simplify successfully communicated with HEM/IngEstate)</li></ul> |
| 5002,80378002	|Device Serial Number (if present) |

## HEM/IngEstate Update Flow Chart

 The HEM/IngEstate update process commanded from the POS operates as follows:

 
::image{id="/content/dam/developer-portal-solutions/en-us/elavon/media/images/products/simplify/InitIngEstate.jpeg" alt="HEM/Ingestate update process flow. See text just below."}


POS sends Initiate HEM/Ingestate (36-07) request to Simplify.

Simplify attempts to communicate with the HEM/Ingestate server.

- If not successful, Simplify sends Status Flag to POS in an Initiate HEM/Ingestate response: 
 - 01 = PIN pad busy. 
 - 02 = Comm error. PIN Pad may reboot. 
- If successful, Simplify sends Status Flag = 00 in response. PIN pad displays ‘Connection’ and checks whether updated Simplify file are available. 
 - If no, Simplify reboots. 
 - If yes, Simplify download the available files from HEM/Ingestate, applies the updates, and reboots.

Initiate HEM/IngEstate Message (Tran Type 36-07)

Alliance Offers

Data as a Service

Invitation to Apply

Accounts

Bank Holidays

Card Activation

Card Controls

Commercial Credit Cards

Credit Card Account Details

Credit Card Accounts Overview

Credit Card Alerts

Credit Card Application Status

Credit Card APRs

Credit Card Payments

Credit Card Qualified Offers

Credit Card Statements

Credit Card Transactions

Data Sharing for Marketing Purposes

Digital Wallets

Make a Payment - Coming Soon

Rewards Accelerator

Rewards Automatic Redemption

Rewards Balance Summary

Rewards Redemption Coming Soon

Rewards Redemption Accounts

Rewards Redemptions

Rewards Transactions Earned and Redeemed

Travel Notifications

User Profile

3DSecure2

Avvance

CheckoutJs

Commerce SDK

Converge

Disputes Management

Dynamic Currency Conversion

eBoarding

Elavon Cloud Payments Interface

Fusebox

Hosted Payment Page

In Person Payments on Opayo

Leads

Lightbox payment modal

Online Payments on Opayo

Opayo

Opayo Direct

Opayo Forms

Opayo Reporting API

Opayo Server

Opayo Shared API

Payment Method Gateway

Payments Core 365

Simplify

viaconex

XML API

Access Online Transactions

Account Transfers

Account Validation

ACH Originations

Bank Information

Card as a Service

Card as a Service API

Check Payables

Core Banking API

Corporate Account Information

Corporate Credit Cards

Corporate Onboarding

Corporate Statements

Custody

Data Toolbox

Data Toolbox - Accounts

Data Toolbox - Documents

Data Toolbox - Transactions

Disbursements via Zelle

U.S. Bank Flexible Capital Platform

Freight Payment Customer Profiles

Freight Payment Transactions

Instant payments

Investment Accounting

Money Movement API

PaySmart

Payee Choice

Payee Token+

Personal Loans

Positive Pay

Push to Card

Receivables

Reference API

RTP® - Real-Time Payments

Tokenized Payments

Treasury Builder

U.S. Bank FBO Account

Virtual Account Reporting

Virtual Card Payments

Voyager Accounts

Voyager Cards

Voyager Drivers

Voyager Transactions

Voyager Vehicles

Wire Transfers

Simplify Overview

Ingenico Developer Guide 2.03.02x.121 Ver. 21-30

Simplify Introduction

Supported Hardware

General Guidelines

Message and Communications Protocols

Versioning

Financial Messages

Overview and Guidelines

Sale Message (Tran Type 02)

Auth Only Message (Tran Type 01)

Prior Auth Sale Message (Tran Type 07)

Incremental Authorization Message (Tran Type 75)

Full Authorization Reversal Message (Tran Type 61)

Partial Authorization Reversal Message (Tran Type 76)

Return Message (Tran Type 09)

Void Return Message (Tran Type 17)

Void Sale Message (Tran Type 11)

EBT Messages (Tran Types 02, 09, 11, 17, 24)

Gift Card Messages (Tran Types 01, 02, 07, 09, 11, 17, 24)

Inquiry Message (Tran Type 22)

 DCC Inquiry Message (Tran Type 46)

Token Request Message (Tran Type 37)

Cancel Message (Tran Type 80)

Health Message (Tran Type 73)

Batch Close Message (Tran Type 13)

Batch Inquiry Message (Tran Type 14)

Non-Financial Messages

Non-Financial Messages (Tran Type 36)

Signature Message (Tran Types 36-01, 36-02)

Version Number Inquiry Message (Tran Type 36-06) 

Scrolling Receipt Request Message (Tran Type 36-10)

Scrolling Receipt Stop Message (Tran Type 36-11)

Exit Reversal Mode Message (Tran Type 36-12)

Informational Prompting Message (Tran Type 36-14)

System Command Message (Tran Type 36-15)

Allow Pre-Tendering Message (Tran Type 36-40)

Print Request Message (Tran Type 36-45)

Status Message (Tran Type 36-51)

POS SAF Processing

Offline Transaction Processing

Stand-In Response

Store and Forward Transactions 

EMV Considerations

EMV Tags and other EMV-related Response Fields

EMV Offline Situations

ICC (Chip) Declines and Simplify Reversal Mode

Pay-At-Table

Transaction Flow

Pay-At-Table API Fields

Messaging

Pay-At-Table Message Overview

Login Message (Tran Type 39-01)

Get Check Info Message (Tran Type 39-02)

Controlling screen flow after check selection

Check Detail Message (Tran Type 39-07)

Make Payment Message (Tran Type 39-05)

Print Receipt Message (Tran Type 39-06)

Simplify Payment Process

Logout/Disconnect Message (Tran Type 39-04)

Recovery

Informational Prompting

General information for all tags

Generic messaging

Tag 010 - Text with Optional Buttons

Tag 011 - Static and Scrolling Text with Optional Buttons

Tag 012 - Text and Graphics with Optional Buttons

Tag 013 - Fast Graphics Download

Tag 014 - Text and Camera Image

Tag 020 - Scrolling Text 

Tag 030 - Virtual Keyboard

Tag 031 - Tactile Keypad

Tag 040 - Radio Buttons 

Tag 050 - Check Boxes

Tag 060 - Slider Message

Tag 070 - Scrolling Text with Radio Buttons

Tag 071 - Scrolling Text with Virtual Buttons

Tag 072 - Scrolling Text with Configurable Buttons

Dynamic Currency Conversion (DCC)

P2PE

Auto Signature

Pre-Tendering

Simplify-Generated Messages

On-Device SAF

Supported Functionality

On-Device SAF Transaction Lifecycle

POS Inquiry with On-Device SAF Enabled

Simplify-Generated Messages for On-Device SAF

SAF Sample Messages

Simplify-Controlled Field Definitions

Developer Guide Release Notes

Ingenico Download Configuration and Troubleshooting Guide 2.03.02x.121 Ver. 21-30

Navigation and Data Entry on Ingenico PIN Pads