Elavon downloads and stores cookies on your device when you visit our website. We use these cookies to better understand and improve your browsing experience by identifying most visited pages, personalising content, and measuring site performance.

Essential cookies enable core functionality such as page navigation and access to secure areas. The website cannot function properly without these cookies; they can only be disabled by changing your browser preferences.

These are cookies that support site functionality that is visible or advantageous to you or your experience of the site, they enable websites to remember choices and provide a more personalized experience.   Functional cookies help to provide services that you request, such as language preference or layout.

Performance cookies help us to improve our website by collecting and reporting information on its usage (for example, which of our pages are most frequently visited).

These cookies and similar technologies gather information about your browsing habits. They remember that you've visited a website and share this information with other organisations, such as advertisers and platforms on which we advertise. They do this in order to provide you with ads that are more relevant to you and your interests. Although these cookies and similar technologies can track your visits to other websites, they don't usually know who you are. Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

Cookie Settings

U.S. Bank Europe DAC. Registered in Ireland – Number 418442..  Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
 
U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland.  Authorised by the Prudential Regulation Authority.  Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority.  Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Most popular solutions

Additional solutions

Fusebox integration & options

Optional platform features

Documentation

North America

Europe

Regions

If the ICC (chip card) declines a host-approved transaction, or the customer removes their card from the chip reader before a host-approved transaction is completed, the host approval will need to be reversed.

If one of these scenarios occurs, the message in field 1010 will begin with \*ICC (see :magic-link[Simplify-Generated Messages]{id="simplify-generated-messages"}) and field 26 will specify the reason for the reversal. 2 = Chip requested decline: 3 = Premature EMV card removal.

If a host approval needs to be reversed, Simplify will send an EMV decline of the original transaction to the POS and go into reversal mode to force a host reversal. In reversal mode, Simplify sends the reversal (Tran Type 11) to the host, and resends it if necessary, until a response is received. While this is taking place, any other transactions sent to the PIN Pad will be processed offline. After Simplify receives an approval of the reversal, it will return to normal processing mode.

Alternatively, the POS can force Simplify out of reversal mode by sending an **Exit Reversal Mode** (36-12) message. Simplify will respond by sending a **Void Sale Response** (11) message to the POS, including the data required to request the reversal. The PIN Pad will then return to normal processing mode. (If this message is sent and Simplify is not in reversal mode, it will just echo back the same message it receives.) See below for format and sample message exchange.

(Simplify can also be forced to exit reversal mode from within the Elavon Main Menu on the PIN Pad; see the *Simplify Download Configuration Troubleshooting Guide* under "Exiting Reversal Mode" for details.)

:::::notice{important}

Forcing Simplify to exit reversal mode is an exception procedure that should only be used when necessary. Affected transactions must be reviewed to ensure that customers have been correctly charged.

If Simplify is forced out of reversal mode, the *merchant will be responsible* for ensuring that the transaction is reversed by the host, using the data in the **Void Sale Response**. Elavon strongly recommends allowing Simplify to use reversal mode to reverse all host-approved transactions that are declined by the chip.
:::::


## ICC (Chip) Decline Response

Below is a sample response for a **Sale** transaction that was declined by the ICC:

| API Field \#, Value                    | Description                         |
|----------------------------------------|-------------------------------------|
| 0001,02                                |                                     |
| 0002,3.00                              |                                     |
| 0003,ID:5555396468550434               |                                     |
| 0004,1218                              |                                     |
| 0006,006276                            |                                     |
| 0007,221                               |                                     |
| 0009,001                               |                                     |
| 0011,xxx..| User Data.  See :magic-link[Simplify-Controlled Field Definitions]{id="simplify-controlled-field-definitions"}. |
| 0013,022519                            |                                     |
| 0014,143339                            |                                     |
| 0017,0                                 |                     |
|0026,2  | Reason for chip decline (2=Chip requested decline; 3=Premature EMV card removal)
| 0030,1                                 |                                     |
| 0032,022519                            |                                     |
| 0033,173346                            |                                     |
| 0034,M                                 |                                     |
| 0035,0707                              |                                     |
| 0036,MCC0110ZU                         |                                     |
| 0037,0                                 |                                     |
| 0043,015755                            |                                     |
| 0047,C;1;1;1;0;1;5;0;5;3;3;1;0;4       | POS Data Code                       |
| 0052,0                                 | Transponder / Proximity Indicator  (0 = contact; 2 = contactless; 5 = swiped)   |
| 0054,05                                | POS Entry Mode (EMV Tag 9F39)       |
| 0055,1                                 | PIN Capabilities                    |
| 0057,0                                 | ICC Condition Code             |
| 0061,00                                |                                     |
| 0062,201                               |                                     |
| 0063,00                                |                                     |
| 0109,RETERM1                           |                                     |
| 0110,205                               |                                     |
| 0112,400                              |                                                         |
| 0115,010                              |                                                         |
| 0125,707213346                        |                                                         |
| 0126,2                                |                                                         |
| 0129,0                                |                                                         |
| 0130,300                              |                                                         |
| 0140,USD                              |                                                         |
| 0163,en                               | Cardholder Language Preference (EMV Tag 5F2D)           |
| 0651,0000000                          |                                                         |
| 1000,MC                               |                                                         |
| 1001,MASTERCARD                       |                                                         |
| 1002,Test Card 10                     |                                                         |
| 1003,264                              |                                                         |
| 1005,0010600008014593613999           |                                                         |
| 1008,\*\*\*\*\*\*\*\*\*\*\*\*0434     |                                                         |
| 1010,\*ICC EMV DECLINED.              | Simplify-Generated Response Message                                                        |
| 1012,0774                             |                                                         |
| 1200,0000AA                           |                                                         |
| 1300,DF60405EFAA61BE6                 | Application Cryptogram (EMV Tag 9F26)                   |
| 1301,D9816C720D4ECD560012             | Issuer Authentication Data (EMV Tag 91)                 |
| 1302,181231                           | Application Expiration Date (EMV Tag 5F24)              |
| 1303,1F0002                           | Cardholder Verification Method (CVM) Results (EMV Tag 9F34)                                                  |
| 1305, \[see value below\]                               | Issuer Application Data (EMV Tag 9F10)                  |
| 1306,E0F8C8                           | Terminal Capabilities (EMV Tag 9F33)                    |
| 1307,4200008000                       | Terminal Verification Result (TVR) (EMV Tag 95)         |
| 1312,124                              | Terminal Country Code (EMV Tag 9F1A)                    |
| 1313,00                               | Application PAN Sequence Number (EMV Tag 5F34)          |
| 1314,A0000000041010                   | Dedicated File Name (EMV Tag 84)                        |
| 1317,0002                             | Terminal Application Version Number (EMV Tag 9F09)      |
| 1318,00000192                         | Transaction Sequence Counter (EMV Tag 9F41)             |
| 1319,5800                             | Application Interchange Profile (EMV Tag 82)            |
| 1320,0014                                 | Application Transaction Counter (ATC) (EMV Tag 9F36)   |
| 1321,00                                   | Cryptogram Information Data (EMV Tag 9F27)             |
| 1322,22                                   | Terminal Type (EMV Tag 9F35)                           |
| 1323,E66C0DB5                             | Unpredictable Number (EMV Tag 9F37)                    |
| 1325,A0000000041010                       | ICC Application Identifier (AID) (EMV Tag 4F)          |
| 1326,MasterCard                           | ICC Application Preferred Name (EMV Tag 9F12)          |
| 1327,MasterCard                           | Terminal Application Label (EMV Tag 50)                |
| 1328,A0000000041010                       | Terminal Application Identifier (AID) (EMV Tag 9F06)   |
| 1332,FF00                                 | Application Usage Control (EMV Tag 9F07)               |
| 1333,06152016                             | Last Host EMV Key Download                             |
| 1334,E800                                 | Transaction Status Information (EMV Tag 9B)            |
| 1339,00                                   | EMV Response Code (EMV Tag 8A)                         |
| 1350,F1                                   | CA Public Key Index (EMV Tag 8F)                       |
| 1357,124                                  | ICC Transaction Currency (EMV Tag 5F2A)                |
| 1358,00                                   | Cryptogram Tran Type (EMV Tag 9C)                      |
| 1359,4                                    | EMV CVM Verification Indicator                         |
| 1361,0840                                 | Issuer Currency Code (EMV Tag 5F56)                    |
| 1376,00000000000000001F00                 | CVM List EMV Tag (8E)                                  |
| 1378, \[see value below\]| EMV Approved Receipt Field List                        |
| 1379, \[see value below\]| EMV Declined Receipt Field List                        |
| 1380,CHIP                                 | POS Entry Receipt Indicator                            |
| 4747,04051                                |                                                        |
| 5002,70117222                             |                                                        |
| 5004,G2                                   |                                                        |
| 5010,EMVDC0838                             | EMV kernel version|
| 7007,1116189776252145                     |                                                        |
| 8002,SIMTESTVOLT                          |                                                        |
| 8006,TSTLA3                               |                                                        |

1305,021020100F220400000000000000000000FF

1378,1326\|Application Label: ;1300\|TC:;1307\|TVR: ;1325\|AID: ;

1379,1326\|Application Label: ;1300\|AAC: ;1307\|TVR: ;1325\|AID: ;

## Exit Reversal Mode Message Exchange

The response to an Exit Reversal Mode (36-12) Request  is a Void Sale (11) Response:

### Exit Reversal Mode Request

| API Field \#, Value   | Description   |
|-----------------------|---------------|
| 0001,36               |Transaction Type               |
| 0007,1                |Transaction Amount               |
| 0011,xxx..            |User Data. See :magic-link[Simplify-Controlled Field Definitions]{id="simplify-controlled-field-definitions"}.               |
| 0013,022519           |Transaction Date (current date) – MMDDYY               |
| 0014,150258           |Transaction time (current time) – HHMMSS               |

### Void Sale Response

| API Field \#, Value                           | Description                                     |
|-----------------------------------------------|-------------------------------------------------|
| 0001,11                                       | Transaction Type                                                |
| 0002,20.00                                    | Transaction                                                 |
| 0003, \[see value below\]   | Account Data                                                |
| 0007,35                                       | Reference Number                                                |
| 0011,xxx..                                    | User Data. See :magic-link[Simplify-Controlled Field Definitions]{id="simplify-controlled-field-definitions"}.                                                |
| 0013,022519                                   | Transaction date(current date) – MMDDDYY                                                |
| 0014,135718                                   | Transaction time (current time) – HHMMSS                                                |
| 0017,0                                        | Cash Back Amount                                |
| 0047,5;1;1;1;0;1;5;1;1;3;\*;C                 | POS Data Code                                   |
| 0052,0                                        | Transponder / Proximity Indicator (0 = contact; 2 = contactless; 5 = swiped)              |
| 0054,05                                       | POS Entry Mode (EMV Tag 9F39)                   |
| 0055,9                                        | PIN Capabilities                                |
| 0057,0                                        | ICC Chip Condition Code                         |
| 0109,RETAIL                                   | Terminal ID                                                |
| 0110,205                                      | Cashier ID                                                |
| 0115,10                                       | Transaction Qualifier                                                |
| 0163,EN                                       | Cardholder Language Preference (EMV Tag 5F2D)   |
| 1002,MTIP06 MCD 13A                           | Cardholder Name                                                |
| 1300,DD38ED49BCA8EA20                         | Application Cryptogram (EMV Tag 9F26)           |
| 1302,251231                                   | Application Expiration Date (EMV Tag 5F24)      |
| 1303,410302                                 | Cardholder Verification Method (CVM) Results (EMV Tag 9F34)   |
| 1305, \[see value below\]   | Issuer Application Data (EMV Tag 9F10)                        |
| 1306,E0F8C8                                 | Terminal Capabilities (EMV Tag 9F33)                          |
| 1307,0000008000                             | Terminal Verification Results (TVR) (EMV Tag 95)              |
| 1312,840                                    | Terminal Country Code (EMV Tag 9F1A)                          |
| 1313,03                                     | Application PAN Sequence Number (EMV Tag 5F34)                |
| 1317,0002                                   | Terminal Application Version Number (EMV Tag 9F09)                                                        |
| 1318,00000070                               | Transaction Sequence Counter (EMV Tag 9F41)                   |
| 1319,3000                                   | Application Interchange Profile (EMV Tag 82)                  |
| 1320,0027                                   | Application Transaction Counter (ATC) (EMV Tag 9F36)                                                        |
| 1321,80                                     | Cryptogram Information Data (EMV Tag 9F27)                    |
| 1322,22                                     | Terminal Type (EMV Tag 9F35)                                  |
| 1323,65058BBD                               | Unpredictable Number (EMV Tag 9F37)                           |
| 1325,A0000000041010                         | ICC Application Identifier (AID) (EMV Tag 4F)                 |
| 1326,MasterCard                             | ICC Application Preferred Name (EMV Tag 9F12)                 |
| 1327,MASTERCARD                             | Terminal Application Label (EMV Tag 50)                       |
| 1328,A0000000041010                         | Terminal Application Identifier (AID) (EMV Tag 9F06)          |
| 1332,FF00                                   | Application Usage Control (EMV Tag 9F07)                      |
| 1334,E800                                   | Transaction Status Information (EMV Tag 9B)                   |
| 1350,F1                                     | CA Public Key Index (EMV Tag 8F)                              |
| 1354,03                                     | ICC Public Key Exponent (EMV Tag 9F47)                        |
| 1357,840                                    | ICC Transaction Currency (EMV Tag 5F2A)                       |
| 1358,00                                     | Cryptogram Tran Type (EMV Tag 9C)                             |
| 1361,0056                                   | Issuer Currency Code EMV Tag (5F56)                           |
| 1376, \[see value below\]       | CVM List EMV Tag (8E)                                         |
| 5002,70045363                               | Device Serial Number                                                              |
| 5004,G2                                     | Encryption Provider ID                                                              |
| 5010,EMVDC0838                             | EMV kernel version|
| 8002,EMVG2                                  | Location Name (provided by Elavon)                                                              |
| 8006,CHAIN                                  | Chain Code (provided by Elavon)                                                             |

0003,;541333\*\*\*0011=2512601MUYytYLBrXYG?

1305,0210A5800F040000000000000000000000FF

1376,0000000000000000410342031E031F00



ICC (Chip) Declines and Simplify Reversal Mode

Alliance Offers

Data as a Service

Invitation to Apply

Accounts

Bank Holidays

Card Activation

Card Controls

Challenge-Widget

Commercial Credit Cards

Commercial Statements

Credit Card Account Details

Credit Card Accounts Overview

Credit Card Alerts

Credit Card Application Status

Credit Card APRs

Credit Card Balance Transfers

Credit Card Disputes

Credit Card Payments

Credit Card Qualified Offers

Credit Card Statements

Credit Card Transactions

Data Sharing for Marketing Purposes

Digital Wallets

Make a Payment - Coming Soon

Rewards Accelerator

Rewards Automatic Redemption

Rewards: Balance Summary

Rewards: Dashboard

Rewards Redemption Accounts

Rewards Redemptions

Rewards Transactions: Earned and Redeemed

Travel Notifications

User Profile

3DSecure2

Avvance

CheckoutJs

Commerce SDK

Converge

Disputes Management

Dynamic Currency Conversion

eBoarding

Elavon Cloud Payments Interface

Elavon Payment Gateway

Fusebox

Hosted Payment Page

In Person Payments on Opayo

Leads

Lightbox payment modal

Online Payments on Opayo

Opayo

Opayo Direct

Opayo Forms

Opayo Reporting API

Opayo Server

Opayo Shared API

Payment Method Gateway

Payments Core 365

Simplify

viaconex

XML API

Card as a Service API

Core Banking API

Money Movement API

Reference API

Access Online Transactions

Account Transfers

Account Validation

ACH Originations

Bank Information

Card as a Service

Check Payables

Corporate Account Information

Corporate Account Information 3LO

Corporate Credit Cards

Corporate Onboarding

Corporate Statements

Custody

Data Toolbox

Data Toolbox - Accounts

Data Toolbox - Documents

Data Toolbox - Transactions

Debit Card Phone Number Lookup

Disbursements via Zelle®

U.S. Bank Flexible Capital Platform

Freight Payment Customer Profiles

Freight Payment Transactions

Incoming Webhooks

Instant Payments

Investment Accounting

PaySmart

Payee Choice

Payee Token+

Personal Loans

Positive Pay

Push to Card

Receivables

RTP® - Real-Time Payments

Tokenized Payments

Treasury Builder

U.S. Bank FBO Account

Virtual Account Reporting

Virtual Card Payments

Voyager Accounts

Voyager Cards

Voyager Drivers

Voyager Transactions

Voyager Vehicles

Wire Transfers

Simplify Overview

Ingenico Developer Guide 2.03.02x.121 Ver. 25-31

Simplify Introduction

Supported Hardware

General Guidelines

Message and Communications Protocols

Versioning

Financial Messages

Overview and Guidelines

Sale Message (Tran Type 02)

Auth Only Message (Tran Type 01)

Prior Auth Sale Message (Tran Type 07)

Incremental Authorization Message (Tran Type 75)

Full Authorization Reversal Message (Tran Type 61)

Partial Authorization Reversal Message (Tran Type 76)

Return Message (Tran Type 09)

Void Return Message (Tran Type 17)

Void Sale Message (Tran Type 11)

EBT Messages (Tran Types 02, 09, 11, 17, 24)

Gift Card Messages (Tran Types 01, 02, 07, 09, 11, 17, 24)

Inquiry Message (Tran Type 22)

 DCC Inquiry Message (Tran Type 46)

Token Request Message (Tran Type 37)

Cancel Message (Tran Type 80)

Health Message (Tran Type 73)

Batch Close Message (Tran Type 13)

Batch Inquiry Message (Tran Type 14)

Non-Financial Messages

Non-Financial Messages (Tran Type 36)

Signature Message (Tran Types 36-01, 36-02)

Version Number Inquiry Message (Tran Type 36-06) 

Initiate HEM/IngEstate Message (Tran Type 36-07)

Scrolling Receipt Request Message (Tran Type 36-10)

Scrolling Receipt Stop Message (Tran Type 36-11)

Exit Reversal Mode Message (Tran Type 36-12)

Informational Prompting Message (Tran Type 36-14)

System Command Message (Tran Type 36-15)

Allow Pre-Tendering Message (Tran Type 36-40)

Print Request Message (Tran Type 36-45)

Status Message (Tran Type 36-51)

POS SAF Processing

Offline Transaction Processing

Stand-In Response

Store and Forward Transactions 

EMV Considerations

EMV Tags and other EMV-related Response Fields

EMV Offline Situations

Pay-At-Table

Transaction Flow

Pay-At-Table API Fields

Messaging

Pay-At-Table Message Overview

Login Message (Tran Type 39-01)

Get Check Info Message (Tran Type 39-02)

Controlling screen flow after check selection

Check Detail Message (Tran Type 39-07)

Make Payment Message (Tran Type 39-05)

Print Receipt Message (Tran Type 39-06)

Simplify Payment Process

Print Receipt Request and Response (Tran Type 39-06)

Logout/Disconnect Message (Tran Type 39-04)

Recovery

Informational Prompting

General information for all tags

Generic messaging

Tag 010 - Text with Optional Buttons

Tag 011 - Static and Scrolling Text with Optional Buttons

Tag 012 - Text and Graphics with Optional Buttons

Tag 013 - Fast Graphics Download

Tag 014 - Text and Camera Image

Tag 020 - Scrolling Text 

Tag 030 - Virtual Keyboard

Tag 031 - Tactile Keypad

Tag 040 - Radio Buttons 

Tag 050 - Check Boxes

Tag 060 - Slider Message