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## Message Flow

The generic message flow for Informational Prompting messages is as follows:
 

The POS controls this process by sending an **Informational Prompt Request** that defines the screen to be displayed. The PIN Pad must be in a Closed state to process this request. Exceptions: (1) If another **Informational Prompt Request** is sent when the PIN Pad is already displaying an Informational Prompt screen, the display for the second request will replace the first screen. (2) After sending an **Informational Prompt Response**, the PIN Pad will display a wait screen for a configurable interval before going to the Closed state. If a new **Informational Prompt Request** is sent during this interval, the PIN Pad will process the request.

Simplify returns the customer input in the **Informational Prompt Response**. Input includes the action button (virtual button) or hard key pressed. Depending on the type of **Informational Prompt Message** sent, input may also include entered text or a selected radio button, check boxes or slider position. Additional requests can be sent if further customer interaction is required.
 

 ## Message Format
 

The **Informational Prompt Message** is a **Non-Financial** message type (Transaction Type 36) with a Message Type of 14. It is discussed separately in this section due to its many uses.
 

 ### Generic Format
 

The generic format for this message is shown below. This is the same format as that given above for all :magic-link[Non-Financial Messages]{id="message-types-and-generic-format"}.
 

 | API Field \# | Description |
 |-----------------------|----------------------------------------------------------------------------------------------------------------------------------|
 | 0001 | Transaction Type 36. Non-Financial message |
 | 0011 | User Data. - The first two bytes of API 0011 define the **Message Type**, as described below. - Usage of other bytes varies based on Message Type; see :magic-link[Simplify-Controlled Field Definitions]{id="simplify-controlled-field-definitions"} for details.|
 | 5001 | Non-Financial Data. The format of this field depends on the value of Message Type. |

 
 The remainder of this page provides information on API 0011 and 5001 specific to the **Informational Prompt Message**.

 ### API 0011
 
 The format of API 0011 in the **Informational Prompt Message** (36-14) is modeled on that in the **Signature Request** and **Response Messages** (36-01, 36-02). As shown in the following table, the Response echoes the Request except for the Timeout Value, which is replaced with the Completion Code, and VersionBuildInfo (response only).
 
 | API 0011 Subfield | Length | Description |
 |----------------------------------|----------|------------------------------------------------------------------------------------|
 | Message Type | 2 | Always 14 |
 | Sequence Number | 3 | Transaction identifier |
 | Screen ID | 3 | Tag (same as TTT in API 5001) |
 | Timeout Value/ Completion Code | 3 | - Request: Screen timeout in seconds (000=No timeout) - Response: Completion Code (000 = Success) - See further :magic-link[Simplify-Controlled Field Definitions]{id="simplify-controlled-field-definitions"}|
 | VersionBuildInfo | Var | Response only: ‘?’ followed by Version and Build numbers |

 ### API 5001
 
 In the **Informational Prompt Message**, API 5001 is used in the Request to define the screen that will be displayed and in the Response to return customer action/data entered. The generic structure of API 5001 is TTTLLLVVV..VV, broken down as follows:
 
 | API 5001 Subfield | Length | Description |
 |--------------|----------|-------------------------------------------------------------------------------------------------------------|
| TTT | 3 | Tag identifying screen to be displayed: - 010=Text with optional buttons - 011: Static and Scrolling Text with Optional Buttons - 012: Text and Graphics with Optional Buttons - 013=Fast Graphics Download - 014=Text and camera image - 020=Scrolling Text - 030=Virtual Keyboard - 031=Tactile Keypad - 040=Radio Buttons - 050=Check Boxes - 060=Slider - 070=Scrolling Text with Radio Buttons - 071=Scrolling Text with Virtual Buttons - 072=Scrolling Text with Configurable Buttons|
 | LLL | 3 | Length of data (VVV…VV) Note that if the data is longer than 999 bytes, set LLL to 999. The application will process the additional data. |
 | VVV…VV | var | Data |

 The following pages provide detailed breakdowns of API 5001 and sample messages for each supported value of Tag.

Generic Messaging

Alliance Offers

Data as a Service

Invitation to Apply

Accounts

Bank Holidays

Card Activation

Card Controls

Challenge-Widget

Commercial Credit Cards

Commercial Statements

Credit Card Account Details

Credit Card Accounts Overview

Credit Card Alerts

Credit Card Application Status

Credit Card APRs

Credit Card Balance Transfers

Credit Card Disputes

Credit Card Payments

Credit Card Qualified Offers

Credit Card Statements

Credit Card Transactions

Data Sharing for Marketing Purposes

Digital Wallets

Make a Payment - Coming Soon

Rewards Accelerator

Rewards Automatic Redemption

Rewards: Balance Summary

Rewards: Dashboard

Rewards Redemption Accounts

Rewards Redemptions

Rewards Transactions: Earned and Redeemed

Travel Notifications

User Profile

3DSecure2

Avvance

CheckoutJs

Commerce SDK

Converge

Disputes Management

Dynamic Currency Conversion

eBoarding

Elavon Cloud Payments Interface

Elavon Payment Gateway

Fusebox

Hosted Payment Page

In Person Payments on Opayo

Leads

Lightbox payment modal

Online Payments on Opayo

Opayo

Opayo Direct

Opayo Forms

Opayo Reporting API

Opayo Server

Opayo Shared API

Payment Method Gateway

Payments Core 365

Simplify

viaconex

XML API

Card as a Service API

Core Banking API

Money Movement API

Reference API

Access Online Transactions

Account Transfers

Account Validation

ACH Originations

Bank Information

Card as a Service

Check Payables

Corporate Account Information

Corporate Account Information 3LO

Corporate Credit Cards

Corporate Onboarding

Corporate Statements

Custody

Data Toolbox

Data Toolbox - Accounts

Data Toolbox - Documents

Data Toolbox - Transactions

Debit Card Phone Number Lookup

Disbursements via Zelle®

U.S. Bank Flexible Capital Platform

Freight Payment Customer Profiles

Freight Payment Transactions

Incoming Webhooks

Instant Payments

Investment Accounting

PaySmart

Payee Choice

Payee Token+

Personal Loans

Positive Pay

Push to Card

Receivables

RTP® - Real-Time Payments

Tokenized Payments

Treasury Builder

U.S. Bank FBO Account

Virtual Account Reporting

Virtual Card Payments

Voyager Accounts

Voyager Cards

Voyager Drivers

Voyager Transactions

Voyager Vehicles

Wire Transfers

Simplify Overview

Ingenico Developer Guide 2.03.02x.121 Ver. 25-31

Simplify Introduction

Supported Hardware

General Guidelines

Message and Communications Protocols

Versioning

Financial Messages

Overview and Guidelines

Sale Message (Tran Type 02)

Auth Only Message (Tran Type 01)

Prior Auth Sale Message (Tran Type 07)

Incremental Authorization Message (Tran Type 75)

Full Authorization Reversal Message (Tran Type 61)

Partial Authorization Reversal Message (Tran Type 76)

Return Message (Tran Type 09)

Void Return Message (Tran Type 17)

Void Sale Message (Tran Type 11)

EBT Messages (Tran Types 02, 09, 11, 17, 24)

Gift Card Messages (Tran Types 01, 02, 07, 09, 11, 17, 24)

Inquiry Message (Tran Type 22)

 DCC Inquiry Message (Tran Type 46)

Token Request Message (Tran Type 37)

Cancel Message (Tran Type 80)

Health Message (Tran Type 73)

Batch Close Message (Tran Type 13)

Batch Inquiry Message (Tran Type 14)

Non-Financial Messages

Non-Financial Messages (Tran Type 36)

Signature Message (Tran Types 36-01, 36-02)

Version Number Inquiry Message (Tran Type 36-06) 

Initiate HEM/IngEstate Message (Tran Type 36-07)

Scrolling Receipt Request Message (Tran Type 36-10)

Scrolling Receipt Stop Message (Tran Type 36-11)

Exit Reversal Mode Message (Tran Type 36-12)

Informational Prompting Message (Tran Type 36-14)

System Command Message (Tran Type 36-15)

Allow Pre-Tendering Message (Tran Type 36-40)

Print Request Message (Tran Type 36-45)

Status Message (Tran Type 36-51)

POS SAF Processing

Offline Transaction Processing

Stand-In Response

Store and Forward Transactions 

EMV Considerations

EMV Tags and other EMV-related Response Fields

EMV Offline Situations

ICC (Chip) Declines and Simplify Reversal Mode

Pay-At-Table

Transaction Flow

Pay-At-Table API Fields

Messaging

Pay-At-Table Message Overview

Login Message (Tran Type 39-01)

Get Check Info Message (Tran Type 39-02)

Controlling screen flow after check selection

Check Detail Message (Tran Type 39-07)

Make Payment Message (Tran Type 39-05)

Print Receipt Message (Tran Type 39-06)

Simplify Payment Process

Print Receipt Request and Response (Tran Type 39-06)

Logout/Disconnect Message (Tran Type 39-04)

Recovery

Informational Prompting

General information for all tags

Generic messaging

Tag 010 - Text with Optional Buttons

Tag 011 - Static and Scrolling Text with Optional Buttons

Tag 012 - Text and Graphics with Optional Buttons

Tag 013 - Fast Graphics Download

Tag 014 - Text and Camera Image

Tag 020 - Scrolling Text 

Tag 030 - Virtual Keyboard

Tag 031 - Tactile Keypad

Tag 040 - Radio Buttons 

Tag 050 - Check Boxes