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U.S. Bank Europe DAC. Registered in Ireland – Number 418442..  Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
 
U.S. Bank Europe DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland.  Authorised by the Prudential Regulation Authority.  Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority.  Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Most popular solutions

Additional solutions

Fusebox integration & options

Optional platform features

Documentation

North America

Europe

Regions

Multi-Factor Authentication (MFA) is added to Converge as a security feature. This adds a layer of protection to your accounts against unauthorized access by requiring users to provide additional authentication methods during login.

Converge will roll out MFA in two phases. The first phase will allow you to opt in early to MFA while the second phase will require all users to enroll in MFA. Notifications will be sent via messages within the application.

## What’s Changing?

Once enrolled, follow the login steps below, which includes the MFA process.

1. Enter your **Email** and **Password**, then click the **Log in** button.
:::image{id="/content/dam/developer-portal-solutions/en-gb/elavon/media/images/products/converge/c2_login.png" alt="Login Screen"}
:::
2. A new window appears where you are asked to enter your 6-digit one-time passcode.
 - Your one-time passcode will be delivered to the email address associated with your Converge user account.
 - The email will come from `noreply@elavon.com` with the subject “**Converge Login Verification Code**”.
 - The passcode is only valid for 15 minutes upon generating it. If you do not use the passcode within this period, you will need to generate a new one.
 - If you do not receive an email with the passcode or the 15-minute period has expired, click **Send New Code** to receive a new passcode.
:::image{id="/content/dam/developer-portal-solutions/en-gb/elavon/media/images/products/converge/c2_code.png" alt="Passcode Screen"}
:::
3. Once you have entered your passcode, click **Submit** to complete the login process.

For assistance with the passcode or logging in, contact your external administrator. The Converge Helpdesk team is available at the following: 
- Email:
 - **Europe**: <convergehelpdesk@elavon.com>
 - **North America**: <custsvc@elavon.com>
- Telephone:
 - **United Kingdom**: 0345 604 2329 (Monday to Friday, 9:00 to 17:00 GMT)
 - **Ireland**: 0818 924 177 (Monday to Friday, 9:00 to 17:00 GMT)
 - **Poland**: (+48) 22 3065894 (Monday to Friday, 10:00-18:00 CET/CEST)
 - **USA**: +1 800 377 3962 (24/7)

Multi-Factor Authentication

Alliance Offers

Data as a Service

Invitation to Apply

Bank Holidays

Card Activation

Card Controls

Challenge-Widget

Commercial Credit Cards

Commercial Statements

Credit Card Account Details

Credit Card Accounts Overview

Credit Card Alerts

Credit Card Application Status

Credit Card APRs

Credit Card Balance Transfers

Credit Card Disputes

Credit Card Payments

Credit Card Qualified Offers

Credit Card Statements

Credit Card Transactions

Data Sharing for Marketing Purposes

Digital Wallets

Incoming Webhooks

Rewards Accelerator

Rewards Automatic Redemption

Rewards: Balance Summary

Rewards: Dashboard

Rewards Redemption Accounts

Rewards Redemptions

Rewards Transactions: Earned and Redeemed

Travel Notifications

User Profile

3DSecure2

CheckoutJs

Commerce SDK

Converge

Disputes Management

Dynamic Currency Conversion

eBoarding

Elavon Cloud Payments Interface

Elavon Payment Gateway

Fusebox

Hosted Payment Page

In Person Payments on Opayo

Leads

Lightbox payment modal

Online Payments on Opayo

Opayo

Opayo Direct

Opayo Forms

Opayo Reporting API

Opayo Server

Opayo Shared API

Payment Method Gateway

Payments Core 365

Simplify

viaconex

XML API

Card as a Service API

Core Banking API

Money Movement API

Reference API

Access Online Transactions

Account Transfers

Account Validation

ACH Originations

Avvance Connect

Avvance Express

Avvance Flex

Bank Information

Card as a Service

Check Payables

Corporate Account Information

Corporate Account Information 3LO

Corporate Credit Cards

Corporate Onboarding

Corporate Statements

Custody

Data Toolbox

Data Toolbox - Accounts

Data Toolbox - Documents

Data Toolbox - Transactions

Debit Card Phone Number Lookup

Disbursements via Zelle®

U.S. Bank Flexible Capital Platform

Freight Payment Customer Profiles

Freight Payment Transactions

Instant payments

Investment Accounting

PaySmart

Payee Choice

Payee Token+

Personal Loans

Positive Pay

Push to Card

Receivables

Tokenized Payments

Treasury Builder

U.S. Bank FBO Account

Virtual Account Reporting

Virtual Card Payments

Voyager Accounts

Voyager Cards

Voyager Drivers

Voyager Transactions

Voyager Vehicles

Wire Transfers

Overview

Getting Started

Converge General Quickstart

Converge User Roles

Converge Accounts

Requesting a Demo Merchant Account

Using the Expand Query Parameter

Pull and Push Notifications

API Reference

Common Use Cases

Online Transactions

One-off Payment

Pay with Stored Card/Shopper

Void Transaction

Refund Transaction

Create BLIK Transaction

Payment Links

Create Payment Link

Cancel Payment Link

Recurring Payments

Create Plan and Subscription

Lock and Unlock Plan

Delete Plan

Change Subscription Email Settings

Change End Date or Cancel Subscription

Wallet Management

How Can Integrators Manage Their Own Wallet

Create Scheduled Payments with the Same Amount

Create Scheduled Payments with Variable Amounts

Create Cardholder-Initiated Transaction from Card on File

Create Merchant-Initiated Transaction from Card on File

Apple Pay Integration

Google Pay Integration

Error Codes

Hosted Payments

Hosted Payments Overview

In - App Set Up

Server Configuration

Serverside Scripting

Hosted Payments Lightbox

Hosted Payments Redirect

Hosted Cards

Stored Shoppers and Stored Cards

Shopping Cart Plugins

Magento 2

Magento 2 Overview

Preparation

New Installation

Back Office Configuration

Shopper View

Merchant View

Customer View

OpenCart

OpenCart Overview

Upgrade from a Previous Version

WooCommerce

WooCommerce Overview

Subscriptions

Known Issues

Others

Testing

FAQs

Converge Release Notes

Support