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Elavon Financial Services DAC. Registered in Ireland – Number 418442.
Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
 
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland.  Authorised by the Prudential Regulation Authority.  Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority.  Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

This section lists the pre-identified issues with Commerce SDK and the corresponding workarounds.

| Issue | Description |
| ---- | ---- |
| iSC250 application confirmation screen defect | The application confirmation screen for a debit payment on iSC250 device contains an unmarked, non-functional button between 2 valid options “yes”/”no”. It’s a cosmetic defect that doesn’t have any impact on the page functionality. |
| IP Connectivity / Device Status | When using IP connectivity and connected to the card reader; unplugging the card reader (the power to card reader itself, or ethernet cable) outside of a transaction, device status will not detect the disconnect. |
| IP Connectivity | For iOS, when using IP connectivity the card reader can get into an unusable state when the ethernet cable is unplugged from the device when in the middle of processing a transaction. If this occurs, reboot the card reader to get the device into a usable state. |
| IP Connectivity | For iOS/Android, toggling WiFi may cause Commerce SDK to lose its connection to the card reader if the card reader uses secure IP connectivity. If this situation occurs, reboot the card reader and restart the app that uses Commerce SDK. |
| Card Read Freeze | After running approximately 25 - 35 consecutive transactions over WiFi, Link/2500 freezes during a card read.As a workaround, press and hold the **#** and **Yellow** buttons at the same to reboot the card reader. After the card reader reboots, Commerce SDK will reconnect and run the next transaction without interruption or freezing. |
| Interrupted UPP upgrade | Keep application integrated with CSDK running in the foreground and keep mobile device from going to sleep during the update. Otherwise, the card reader might get disconnected and UPP update will not be completed. If this happens, UPP update will restart when a card reader connection is restored. If you encounter any issues due to the interrupted update, reboot your device and restart the application. |
| PIN not entered on the device | When running an EMV contactless transaction on RBA devices (iCMP, iSC250 or iPP320) for a service fee enabled account, If cancel button is pressed when PIN entry is prompted on device, transaction proceeds to Service Fee and Zip code prompting instead of cancelling. The transaction will be cancelled after card holder accepts service fee and enters zip code on device.|
| Data not supported in TXNQUERY | OAR/PS2000 Data is not returned in transaction search results so OAR/PS2000 data will not be presented in xml authorization requests to Converge for the secondary transactions like void and preauth complete. |
| Transaction is stuck when starting it too quickly after device is rebooted due to pinless debit configuration change. | After merchant makes changes to Pinless debit support switch in Converge and calls CSDK to get TMS settings from Converge. CSDK will deploy the updated configuration to card reader and reboot it.If merchant starts a transaction too quickly after device displays "Welcome" screen, the transaction will be stuck.|
| CSDK crashes when starting a transaction with10-digit (invalid) zip code on Android device with Android OS of 5.1. | CSDK crashes when starting a transaction with invalid zip code, for example 10 digits. |
| Can’t connect a card reader after CWS 5.2 installation | Please unplug the device from the machine before installing CWS 5.2.If you fail to do it, the device might have a connection issue after the CWS upgrade that could only be resolved by manual re-installation of the device driver. Please note that system reboot is required to complete CWS 5.2 upgrade or manual driver installation. |
| Device update fails for IP-connected UPP devices with SSL "ON" after iOS 5.3 install | Lane 3000, Lane 5000, and Link 2500 devices are not getting the required update when connected over IP with SSL "ON" after iOS 5.3 install.If this happens, turn SSL OFF on the device and connect the device, so the device would get the required update. |
| Device update fails for IP-connected UPP devices with SSL "ON" after CWS 5.3 install. | Lane 3000, Lane 5000, and Link 2500 devices are not getting the required update when connected over IP with SSL "ON" after CWS 5.3 install.If this happens, reboot the device and connect again, so the device would get the required update. |
| Apple/Google Tap with Service Fee enabled | Transaction is declined for Apple/Google Tap if the Service Fee is enabled on the Converge Account.It is recommended that customers use physical chip card to tap on card reader.*Note:* For non-Service Fee enabled account, Apple/Google Tap still works fine. |
| Sample app crashes when switching one Link/2500 to another Link/2500 | *CSDK 5.5/Android:* Sample app crashes when device powers down and find/connect is performed.If this happens, wait until the device is rebooted and then do find/connect again. |
| Card reader may not be found if upgrading from CSDK 5.1 or below via IP | *CSDK 5.5/CWS:* Card reader may not be found after upgrading from the previously working 5.1 or 4.7 systems with IP connection.If this happens, once the upgrade is completed, turn off SSL on the card reader and then do find/connect again. |

Known Issues

Alliance Offers

Data as a Service

Invitation to Apply

Accounts

Bank Holidays

Card Activation

Card Controls

Commercial Credit Cards

Credit Card Account Details

Credit Card Accounts Overview

Credit Card Alerts

Credit Card Application Status

Credit Card APRs

Credit Card Payments

Credit Card Qualified Offers

Credit Card Statements

Credit Card Transactions

Data Sharing for Marketing Purposes

Digital Wallets

Make a Payment - Coming Soon

Rewards Accelerator

Rewards Automatic Redemption

Rewards Balance Summary

Rewards Redemption Coming Soon

Rewards Redemption Accounts

Rewards Redemptions

Rewards Transactions Earned and Redeemed

Travel Notifications

User Profile

3DSecure2

Avvance

CheckoutJs

Commerce SDK

Converge

Disputes Management

Dynamic Currency Conversion

eBoarding

Elavon Cloud Payments Interface

Fusebox

Hosted Payment Page

In Person Payments on Opayo

Leads

Lightbox payment modal

Online Payments on Opayo

Opayo

Opayo Direct

Opayo Forms

Opayo Reporting API

Opayo Server

Opayo Shared API

Payment Method Gateway

Payments Core 365

Simplify

viaconex

XML API

Access Online Transactions

Account Transfers

Account Validation

ACH Originations

Bank Information

Card as a Service

Card as a Service API

Check Payables

Core Banking API

Corporate Account Information

Corporate Credit Cards

Corporate Onboarding

Corporate Statements

Custody

Data Toolbox

Data Toolbox - Accounts

Data Toolbox - Documents

Data Toolbox - Transactions

Disbursements via Zelle

U.S. Bank Flexible Capital Platform

Freight Payment Customer Profiles

Freight Payment Transactions

Instant payments

Investment Accounting

Money Movement API

PaySmart

Payee Choice

Payee Token+

Personal Loans

Positive Pay

Push to Card

Receivables

Reference API

RTP® - Real-Time Payments

Tokenized Payments

Treasury Builder

U.S. Bank FBO Account

Virtual Account Reporting

Virtual Card Payments

Voyager Accounts

Voyager Cards

Voyager Drivers

Voyager Transactions

Voyager Vehicles

Wire Transfers

Elavon Commerce SDK Overview

Getting Started

Integration Methods

Commerce Web Services

Java (Windows)

Java (Android)

Objective-C (iOS)

System

Get Environment Information

Get Converge Account Information

Validate BMS Credentials

Payment Terminals

Payment Terminals Overview

Ingenico

iCMP

iPP320

iSC250

Lane 3000

Lane 5000

Link 2500

Moby 5500

RP457c

Self 4000

Card Reader Connection

Device Connection Criteria

Card Reader Configuration

Get Card Reader Information

24-Hour Reboot

On-Demand

Get Device Status

Reset Card Reader

Reboot Card Reader

Encrypted Card Read

Cancel Card Read

Prompt PIN Entry

Capture Card Data

Get Customer Input

Phone Number

Volume Control

Set Shutdown Timeout

Signature Capture

Set Time Zone on Card Reader

TMS Update Check Time Window

SSL Certificate Update Process for Card Reader

Printers

Printers Overview

Get Printer Information

Print Receipts

On Demand Print Receipt

Transaction Types

Transactions Overview

Sale

Auth Only

Auth Only Increment

Convert Auth Only to Sale

Auth Only Reversal

Void

Linked Refund

Stand Alone Refund

Debit Balance Inquiry

Post Auth Tip Adjust

Continue Transaction

Cancel Transaction

Transaction Lookup

Processing Options

Processing Options Overview

Address Verification Service

Force Sale

Gratuity

Manual Card Data Entry

Merchant Transaction Reference

Partial Approval

Token Request

Pay with Token

Retrieve CVM Signature

Invoice Number

Lane Number

OAR-PS2000 Data

Healthcare

Dynamic currency conversion

Credit Surcharge

Credit Surcharge Overview

Surcharge Property Retrieval

Token Transaction for Surcharge

Transaction Outcome Field for Surcharge

Transaction Search Result for Surcharge

Surcharge In-App

Service Fee

Service Fee Overview

Service Fee Property Retrieval

Token Transaction for Service Fee

Transaction Outcome Field for Service Fee

Transaction Search Result for Service Fee