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Elavon Financial Services DAC. Registered in Ireland – Number 418442.
Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
 
Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland.  Authorised by the Prudential Regulation Authority.  Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority.  Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

This section describes the Commerce SDK error messages.

| Error | Description |
| ---- | ---- |
| ECLCommerceError ECLCardReaderCardDataInvalid | Incorrect encryption on device. |
| ECLCommerceError ECLTransactionInvalidCredentials | Incorrect Converge credentials passed with the transaction. To resolve the issues: <ul><li>Pass the correct account ID (AID), user ID (UID), PIN and Vendor ID.</li><li>Pass the correct <code>paymentGatewayEnviroment</code> parameter value.</li><li>Use the appropriate CWS version. Check the certificate of the integration.</li><li>As pre-caution, change the pinpad and cable.</li><li>Enter the Converge credentials into a personal Postman account and run a Sale transaction (verify the environment to match scenario).</li></ul> |
| ECLCommerceError ECLTransactionInvalidTransactionRequest | Converge is not set up correctly for Commerce SDK processing. The Converge setup must be as follows: <ul><li>**Segment:** Retail or Service</li><li>**Region:** United States or Canada</li><li>**EMV Chip Cards:** Enabled</li><li>**Converge Mobile:** Enabled</li><li>**HTTPS Transactions:** Enabled</li></ul> Customer is attempting to perform a task but Converge is not allowing it. |
| ECLCommerceError ECLTransactionSignatureCancelled | Non-digital signature device (iCMP, iPP320, Link/2500, Lane/3000, etc.) is used. Signature is cancelled on the iSC250, Lane3600TS, Lane5000, etc. |
| ECLCommerceError ECLTransactionTokenGenerationFailure | Tokenization is not set up on the Converge account. There are tokenization issues on Converge. |
| ECLConvergeError NotPermitted | Converge account or user ID is not configured correctly for the posted transaction. To resolve the issue: <ul><li>Make sure the account (UID) is set up with proper rights to run Sale transactions.</li><li>If all shows correct, make sure to install Debug CWS, set Log Level to 9, run a Sale transaction then pull the log.</li></ul> |
| ECLTransactionFieldTooLong | To determine the field that causes the issue: <ol><li>Install Debug CWS.</li><li>Set Log Level to 9.</li><li>Run a Sale transaction.</li><li>Pull the log.</li></ol> A detailed error message displays the field that causes the issue.</li></ol> |
| ECLTransactionInvalidTransactionForAccount | Converge account or user ID is not configured correctly for the posted transaction. To resolve the issue: <ul><li>Make sure the account (UID) is set up with proper rights to run Sale transactions.</li><li>If all shows correct, make sure to install Debug CWS, set Log Level to 9, run a Sale transaction then pull the log.</li></ul> |
| ECLTransactionRequestBad | Unable to send request to server. Server is down. Vendor ID value is greater than 8 digits. |
| ECLTransportCommunicationFailure | Communication issue on server. |
| NotPermitted | Converge account or user ID is not configured correctly for the posted transaction. To resolve the issue: <ul><li>Make sure the account (UID) is set up with proper rights to run Sale transactions.</li><li>If all shows correct, make sure to install Debug CWS, set Log Level to 9, run a Sale transaction then pull the log.</li></ul> |
| ECLCardReaderCanceled | Transaction on the card reader was canceled when user pushed the cancel button, or card reader timed out. |
| ECLCardReaderModelNotSupported | A card reader is connected which isn't supported by Commerce SDK. This could also mean that a value failed to be read from the card reader, and CSDK couldn't determine what type of card reader it is. Check the logs for more information. |
| ECLCardReaderNoneAvailable | Transaction couldn't be started because a card reader isn't connected. Ensure card reader is set up correctly for the connection type (USB, Bluetooth, TCP/IP, etc.) |
| ECLCardReaderNotConnected ECLCardReaderCannotConnect ECLCardReaderConnectTimeout ECLCardReaderCommunicationProblem ECLCardReaderDisconnected ECLCardReaderCannotReconnect | A number of card reader errors which indicate there was a problem connecting to or communicating with the card reader. Check the logs for more information. |
| ECLCardReaderOperationInProgress | An on-demand card reader operation is currently in progress. Make sure the current operation is completed before starting a new one. |
| ECLCardReaderSearchInProgress | A card reader search was attempted but there is already one in progress. Wait for the current search to complete. |
| ECLCardReaderUnsupportedCardEntryType | A card entry type (such as manual card entry) was requested which isn't supported by the current card reader or configuration. |
| ECLCardReaderUnsupportedFeature | The active card reader doesn't support the feature being requested. |
| ECLIllegalArgument | A transaction was started with an illegal argument. Most likely a null/nil value was passed where not allowed. Check to make sure all parameters passed to CSDK are correct. |
| ECLTransactionInvalidTransactionId | An invalid transaction id was provided for a secondary transaction like void, linked refund, pre-auth complete/increment, tip adjust, etc. |

Error definitions

Alliance Offers

Data as a Service

Invitation to Apply

Accounts

Bank Holidays

Card Activation

Card Controls

Commercial Credit Cards

Credit Card Account Details

Credit Card Accounts Overview

Credit Card Alerts

Credit Card Application Status

Credit Card APRs

Credit Card Payments

Credit Card Qualified Offers

Credit Card Statements

Credit Card Transactions

Data Sharing for Marketing Purposes

Digital Wallets

Make a Payment - Coming Soon

Rewards Accelerator

Rewards Automatic Redemption

Rewards Balance Summary

Rewards Redemption Coming Soon

Rewards Redemption Accounts

Rewards Redemptions

Rewards Transactions Earned and Redeemed

Travel Notifications

User Profile

3DSecure2

Avvance

CheckoutJs

Commerce SDK

Converge

Disputes Management

Dynamic Currency Conversion

eBoarding

Elavon Cloud Payments Interface

Fusebox

Hosted Payment Page

In Person Payments on Opayo

Leads

Lightbox payment modal

Online Payments on Opayo

Opayo

Opayo Direct

Opayo Forms

Opayo Reporting API

Opayo Server

Opayo Shared API

Payment Method Gateway

Payments Core 365

Simplify

viaconex

XML API

Access Online Transactions

Account Transfers

Account Validation

ACH Originations

Bank Information

Card as a Service

Card as a Service API

Check Payables

Core Banking API

Corporate Account Information

Corporate Credit Cards

Corporate Onboarding

Corporate Statements

Custody

Data Toolbox

Data Toolbox - Accounts

Data Toolbox - Documents

Data Toolbox - Transactions

Disbursements via Zelle

U.S. Bank Flexible Capital Platform

Freight Payment Customer Profiles

Freight Payment Transactions

Instant payments

Investment Accounting

Money Movement API

PaySmart

Payee Choice

Payee Token+

Personal Loans

Positive Pay

Push to Card

Receivables

Reference API

RTP® - Real-Time Payments

Tokenized Payments

Treasury Builder

U.S. Bank FBO Account

Virtual Account Reporting

Virtual Card Payments

Voyager Accounts

Voyager Cards

Voyager Drivers

Voyager Transactions

Voyager Vehicles

Wire Transfers

Elavon Commerce SDK Overview

Getting Started

Integration Methods

Commerce Web Services

Java (Windows)

Java (Android)

Objective-C (iOS)

System

Get Environment Information

Get Converge Account Information

Validate BMS Credentials

Payment Terminals

Payment Terminals Overview

Ingenico

iCMP

iPP320

iSC250

Lane 3000

Lane 5000

Link 2500

Moby 5500

RP457c

Self 4000

Card Reader Connection

Device Connection Criteria

Card Reader Configuration

Get Card Reader Information

24-Hour Reboot

On-Demand

Get Device Status

Reset Card Reader

Reboot Card Reader

Encrypted Card Read

Cancel Card Read

Prompt PIN Entry

Capture Card Data

Get Customer Input

Phone Number

Volume Control

Set Shutdown Timeout

Signature Capture

Set Time Zone on Card Reader

TMS Update Check Time Window

SSL Certificate Update Process for Card Reader

Printers

Printers Overview

Get Printer Information

Print Receipts

On Demand Print Receipt

Transaction Types

Transactions Overview

Sale

Auth Only

Auth Only Increment

Convert Auth Only to Sale

Auth Only Reversal

Void

Linked Refund

Stand Alone Refund

Debit Balance Inquiry

Post Auth Tip Adjust

Continue Transaction

Cancel Transaction

Transaction Lookup

Processing Options

Processing Options Overview

Address Verification Service

Force Sale

Gratuity

Manual Card Data Entry

Merchant Transaction Reference

Partial Approval

Token Request

Pay with Token

Retrieve CVM Signature

Invoice Number

Lane Number

OAR-PS2000 Data

Healthcare

Dynamic currency conversion

Credit Surcharge

Credit Surcharge Overview

Surcharge Property Retrieval

Token Transaction for Surcharge

Transaction Outcome Field for Surcharge

Transaction Search Result for Surcharge

Surcharge In-App

Service Fee

Service Fee Overview

Service Fee Property Retrieval

Token Transaction for Service Fee

Transaction Outcome Field for Service Fee

Transaction Search Result for Service Fee