Inquiry Message (Tran Type 22)

In normal cases, Simplify will respond to a POS request in a timely manner. If this does not occur, the POS will need to send an Inquiry message to Simplify requesting information from Fusebox about the transaction.

• Inquiry processing is required for the following situations:
  • No response to a financial request.
  • Field 1010 in the financial response contains one of the following:
    • *SLR STAND-IN.
    • *SLR COMMUNICATIONS ERROR.
• After sending an Inquiry message, Elavon highly recommends that the POS wait for a response and continue processing based on the response. The Inquiry message should be resent until it receives one of the following:
  • Fusebox approval for the original transaction
  • Fusebox decline for the original transaction
  • Fusebox no record response (Field 1010 = NO RECORDS FOUND).

• The possible outcomes at the POS after sending an Inquiry message are as follows:
  • The POS receives a normal transaction response. (Transaction Type = original). This response indicates that the Inquiry message and the original transaction were both processed online by Fusebox. The POS should treat this response as a normal response to the original transaction.
  • The POS receives a no record response. (Transaction Type =22 and Field 1010 contains NO RECORDS FOUND). This response indicates that the original request was NOT processed by Fusebox. The POS can proceed in accordance with corporate policy. E.g. a Void Request can be sent for the transaction.
  • If the Inquiry message times out at the host, the POS will receive a host down response (Transaction Type = 22 and Field 1010 contains *SLR COMMUNICATIONS ERROR. or *SLR SWITCH TIMEOUT.) The POS must then re-send the Inquiry message until it receives a host response
  • If the POS times out before receiving an Inquiry Response, it must re-send the Inquiry message until it receives a host response.
• The Inquiry message can be resent by Simplify or through a back channel. All rules for Inquiry processing apply regardless of how the Inquiry message is resent.
• The Inquiry message can be sent any time before the Gateway Batch Close.

The following table shows a sample of fields in the Inquiry message that may need to match fields in the original transaction. See the Fusebox Integration Guide under “Transaction Types” > “Transaction Inquiry (22)” for more information.

Sample Inquiry Request

An example of an Inquiry Request message (from the POS to Simplify) is as follows:

Sample Inquiry Response

An example of an Inquiry Response message (from Simplify to the POS) for a Sale transaction is as follows:

0651,00005A;010002312402212201000000062
005900000610025028453905222023124

• previousGift Card Messages (Tran Types 01, 02, 07, 09, 11, 17, 24)
• nextToken Request Message (Tran Type 37)