Exit Reversal Mode Message (Tran Type 36-12)

Simplify supports an Exit Reversal Mode message from the POS. The Exit Reversal Mode message is a Non-Financial message

Simplify uses reversal mode to force a host reversal after the ICC (Integrated Circuit Card) declines a host- approved EMV transaction or the customer removes the ICC before a host-approved transaction is completed. If this occurs, a reversal request will be sent for the approved transaction, and resent if necessary, until a host response is received. While in reversal mode, all other transactions on the PIN Pad will be processed offline.

The POS can force Simplify to exit reversal mode by sending an Exit Reversal Mode message. Simplify will respond by sending a Void Transaction Response (11) message to the POS, including the data required to request the reversal. The PIN Pad will then return to normal processing mode. If this message is sent and Simplify is not in reversal mode, it will just echo back the same message it receives.

error_outline
important

Important: Forcing Simplify to exit reversal mode is an exception procedure that should only be used when necessary. If Simplify is forced out of reversal mode, the merchant will be responsible for ensuring that the transaction is reversed by the host, using the data in the Void Transaction Response. Elavon strongly recommends allowing Simplify to reverse all host-approved ICC-declined transactions.

Note: The POS can also force Simplify to exit reversal mode from within the Elavon Main Menu on the PIN Pad. See the Simplify Configuration, Download and Troubleshooting Guide for details.

Exit Reversal Mode Message

A sample Exit Reversal Mode Message is shown below.

API Field #, Value Description
0001,36 Transaction Type 36. Non-Financial message
0007,1 Transaction Sequence Number
0011,xxx.. Field 11 is defined as User Data. See Appendix F for the use of this field
0013,092815 Field 13 is the Transaction Date (current date) – MMDDYY
0014,150258 Field 14 is the Transaction Time (current time) – HHMMSS

Exit Reversal Mode / Void Transaction Response

A sample of an Exit Reversal Mode / Void Transaction Response message exchange is found under EMV