Troubleshooting
On this page:
See also the Simplify Ingenico Developer Guide under Simplify-Generated Messages.
TPC/IP Comm Error Codes
Error Code | Condition | Resolution |
---|---|---|
-1 | TCP connection failed. | Verify firewall and DNS settings for host connection |
-2 | TCP connection timeout. | Verify firewall and DNS settings for host connection |
-3 | TCP address is not reachable. | Verify firewall and DNS settings for host connection |
HEM and IngEstate Connection Errors
Status Flag (36-07 Response) | Condition | Resolution |
---|---|---|
Initial connection attempt | ||
01 | PIN pad busy | Retry |
02 | Comm error |
|
(no response) | (Unknown) | Same as for 02 |
Unable to connect after successful connection | ||
01 | PIN pad busy | Retry |
02 | Comm error |
|
(no response) | Unknown | Same as for 02 |