HEM and IngEstate Connection Errors

Status Flag (36-07 Response) Condition Resolution
Initial connection attempt
01 PIN pad busy Retry
02 Comm error • Verify that your firewall is configured to allow encrypted traffic to the HEM/IngEstate server. Please contact your Elavon representative to verify HEM/IngEstate communication parameters.
• Verify that the addresses of your DNS servers are correctly defined using the Elavon menu (DNS 1 and DNS 2 fields under Network Setup)
• Verify your DNS server can handle the configured server name
• If the problem cannot be resolved, contact your Elavon representative
(no response) (Unknown) Same as for 02
Unable to connect after successful connection
01 PIN pad busy Retry
02 Comm error • Verify your firewall settings
• If the problem cannot be resolved, contact your Elavon representative
(no response) Unknown Same as for 02