Initiating HEM and IngEstate
HEM and IngEstate are Ingenico PIN Pad management systems. Simplify is currently transitioning from the use of IngEstate to HEM.
The HEM/IngEstate update process can be initiated manually on the PIN Pad, by command from the POS (see Simplify Developer Guide under "Initiate HEM or IngEstate Message" for details) or scheduled by Elavon. Once initiated, the process proceeds automatically.
The HEM/IngEstate update process can be initiated manually from the Elavon Sub Menu. As described under Accessing the Elavon Main Menu, this menu can be accessed during the PIN pad boot up sequence. (See Navigation and Data Entry on Ingenico PIN Pads for device-specific details.)
Select Initiate HEM/IngEstate to initiate the HEM/IngEstate update process.