Accessing the Elavon Main Menu

To access the Elavon Main Menu:

  1. Start the PIN Pad application and wait until a rectangle appears in the lower right corner of the screen.

    Initialization screen with rectangle

  2. Once this rectangle appears, press the Enter (green) key to display the Elavon Sub Menu (see below).
    The Elavon Sub Menu can be accessed whenever this rectangle is displayed during the boot up sequence. This menu provides access to HEM/IngEstate (see Initiating HEM/IngEstate) and the Elavon Main Menu.
    Elavon Sub Menu
    For systems that support Point to Point Protocol (PPP) communications, the Elavon Sub Menu will contain a third entry, Disable PPP Session (see below). This selection will temporarily disable PPP functionality, which will allow PIN Pad maintenance to be performed through an IP connection.PPP functionality will be restored following the next reboot.
    On some systems, a Calibrate Screen entry will appear. This entry can be used if the touchscreen is unresponsive.

    Elavon Sub Menu with Disable PPP Session menu item

    Note: The above screenshot was taken on an iPP320.

  3. Select Elavon Main Menu to display the login screen for this menu.
    Elavon Main Menu login screen

  4. Use the login screen to type in the Elavon password. The Elavon Main Menu will display.
    Elavon Main Menu initial display
    Note: Contact your Elavon representative for the password.

  5. To display a Setup screen, select the item from the Elavon Main Menu. When done with this menu, Restart can be used to restart the PIN Pad.

  6. Additional items may be available at the end of this menu:

    • Telium Manager displays the initial screen for Ingenico‚Äôs Telium Manager. For more information, refer to Ingenico documentation. (Only on Telium PIN Pads.)
    • Wireless provides access to Wifi Setup and Bluetooth Setup. (Only on Wireless-capable PIN Pads.)
    • Initiate HEM/IngEstate manually initiates the HEM/IngEstate update process. For more information on this process, see Initiating HEM/IngEstate.
    • Communications Setup can be used to select the method used for Simplify-POS, Simplify-host, and Simplify-HEM communications. Also allows WiFi and/or Bluetooth to be disabled.
    • Renew Voltage Key rotates the Voltage encryption key. This function should only be used when instructed to do so by the Elavon Help desk.