Accessing the Elavon Main Menu

To access the Elavon Main Menu:

  1. Start the PIN Pad application and wait until a rectangle appears in the lower right corner of the screen.
  2. Once this rectangle appears, press the Enter (green) key to display the Elavon Sub Menu (see below).
    The Elavon Sub Menu can be accessed whenever this rectangle is displayed during the boot up sequence. This menu provides access to HEM/IngEstate (see Initiating HEM and IngEstate ) and the Elavon Main Menu.

    For systems that support Point to Point Protocol (PPP) communications, the Elavon Sub Menu will contain a third entry, Disable PPP Session (see below). This selection will temporarily disable PPP functionality, which will allow PIN Pad maintenance to be performed through an IP connection. PPP functionality will be restored following the next reboot.
    On some systems, a Calibrate Screen entry will appear. This entry can be used if the touchscreen is unresponsive.


The above screenshot was taken on an iPP320.

  1. Select Elavon Main Menu to display the login screen for this menu.

  2. Use the login screen to type in the Elavon password. The Elavon Main Menu will display.


Contact your Elavon representative for the password.

  1. To display a Setup screen, select the item from the Elavon Main Menu. When done with this menu, Restart can be used to restart the PIN Pad.

  2. Additional items are available at the end of this menu.


The Voltage encryption key should only be rotated when instructed to do so by the Elavon Help desk.

  • Telium Manager displays the initial screen for Ingenico's Telium Manager. For more information, refer to Ingenico documentation.

  • Renew Voltage Key rotates the Voltage encryption key.

  • On Wireless-capable PIN Pads, there is an additional menu item, Wireless. This is located between Telium Manager and Renew Voltage Key, and provides access to Wifi Setup and Bluetooth Setup.