Error Scenarios

Merchant POS/PMS applications must be able to handle the following error scenarios.

  • If a token is not in the enterprise Token Database and the tokenization provider is no longer available (such as Protegrity Universal tokens), an Error of “Token Not Found” will be returned. This can occur if the token provided from Merchant POS/PMS application is incorrect or invalid, applications would need to acquire the card data from the card holder again and request a new token for further processing.

  • If a token is generated that is the same value as an existing token, an Error of “No Found – Re-enter” will be returned. Merchant POS/PMS applications would need to resubmit the token request. This would be considered a token collision and is a very rare situation.

Fusebox response codes are populated by the appropriate third party processor interface. For any error that is internal to Fusebox, the response codes that are generated do not originate from the processor.

Response codes for API 1003 and Response API 1010 include:

Response API 1003Response API 1010Module or Impact
-16FINAL $ TOO LRGFusebox
-16*SLR FINAL $ TOO LRG.Simplify
-7NO RECORDS FOUNDFusebox
-7*SLR NO MATCHING RECORDSSimplify
-5DUPLICATEFusebox
0COMPLETEFusebox or Simplify
0000ACKNOWLEDGEDFusebox or Simplify
0003*SLR COMMUNICATIONS ERRORSimplify
0022EMPTY BATCHFusebox
0030*SLR BusySimplify
0037CANNOT READFusebox
0041BAD ACCT NUMBERFusebox
0041*SLR BAD ACCT NUMBERSimplify
0041BAD ACCT NUMBERVerifone
0043BAD TRAN AMOUNT
0044BAD AUTH AMOUNT
0046BAD CARD INFO
0047BAD CARD TYPE
0047*SLR BAD CARD TYPESimplify
0048INVALID DATE ENTERED
0049BAD EXPIRATION
0049*SLR BAD EXPIRATIONSimplify
0049BAD EXPIRATIONVerifone
0053INVALID MAGSTRIPE
0054BAD REF NBR
0057INVALID TERM ID or BAD SHORT TID
0059BAD TRAN CODE or INVALID TRAN CODE
0060ERROR ####
0067MISSING REQ FIELD
0088SWITCH TIMEOUT
0088*SLR SWITCH TIMEOUTSimplify
0099ERROR ####
0158ETE_SWITCH_LINE_DOWN
0160ETE_SERVICE_TERMINAL_ISSUE – API_5002_DEVICE_SERIAL_NBR
0166SWITCH DOWN
0166E2E_SERVICE_TIMEOUT
0173TRAN NOT ALLOWED
0173*SLR TRAN NOT ALLOWEDSimplify
0174*SLR ACCOUTN NOT TOKEN ELIGIBLESimplify
0180E2E_SERVICE_TIMEOUT
0182HOST NOT FOUND
0197CARD_DATA_NOT_ENCRYPTED –API_5004_ENCRYPTION_PROVIDER
0208*SLR CANCEL KEY PRESSEDSimplify
0237INVALID REQUEST
0244TOKEN NOT FOUND
0280VOLTAGE ERRORVoltage
0281Verifone ERRORVerifone
0282TOKEN VAULT ERRORToken Vault
0283SAFETY ERRORSAFE-T Suite
0285VERFONE COMPLETEVerifone
0286CARD NOT ENCRYPTVerifone
1004VOLTAGE SPECIFIC ERROR TEXTVoltage
1009VOLTAGE SPECIFIC ERROR CODEVoltage
####ALL OTHER ERRORS ####