Error Scenarios

Merchant POS/PMS applications must be able to handle the following error scenarios.

  • If a token is not in the enterprise Token Database and the tokenization provider is no longer available (such as Protegrity Universal tokens), an Error of “Token Not Found” will be returned. This can occur if the token provided from Merchant POS/PMS applications is incorrect or invalid, applications would need to acquire the card data from the card holder again and request a new token for further processing.

  • If a token is generated that is the same value as an existing token, an Error of “No Found – Re-enter” will be returned. Merchant POS/PMS applications would need to resubmit the token request. This would be considered a token collision and is a very rare situation.

Fusebox response codes are populated by the appropriate third party processor interface. For any error that is internal to Fusebox, the response codes that are generated do not originate from the processor.

Response codes for API 1003 and Response API 1010 include:

Response API 1003 Response API 1010 Module or Impact
-16 FINAL $ TOO LRG Fusebox
-16 *SLR FINAL $ TOO LRG. Simplify
-7 NO RECORDS FOUND Fusebox
-7 *SLR NO MATCHING RECORDS Simplify
-5 DUPLICATE Fusebox
0 COMPLETE Fusebox or Simplify
0000 ACKNOWLEDGED Fusebox or Simplify
0003 *SLR COMMUNICATIONS ERROR Simplify
0022 EMPTY BATCH Fusebox
0030 *SLR Busy Simplify
0037 CANNOT READ Fusebox
0041 BAD ACCT NUMBER Fusebox
0041 *SLR BAD ACCT NUMBER Simplify
0041 BAD ACCT NUMBER Verifone
0043 BAD TRAN AMOUNT
0044 BAD AUTH AMOUNT
0046 BAD CARD INFO
0047 BAD CARD TYPE
0047 *SLR BAD CARD TYPE Simplify
0048 INVALID DATE ENTERED
0049 BAD EXPIRATION
0049 *SLR BAD EXPIRATION Simplify
0049 BAD EXPIRATION Verifone
0053 INVALID MAGSTRIPE
0054 BAD REF NBR
0057 INVALID TERM ID or BAD SHORT TID
0059 BAD TRAN CODE or INVALID TRAN CODE
0060 ERROR ####
0067 MISSING REQ FIELD
0088 SWITCH TIMEOUT
0088 *SLR SWITCH TIMEOUT Simplify
0099 ERROR ####
0158 ETE_SWITCH_LINE_DOWN
0160 ETE_SERVICE_TERMINAL_ISSUE – API_5002_DEVICE_SERIAL_NBR
0166 SWITCH DOWN
0166 E2E_SERVICE_TIMEOUT
0173 TRAN NOT ALLOWED
0173 *SLR TRAN NOT ALLOWED Simplify
0174 *SLR ACCOUTN NOT TOKEN ELIGIBLE Simplify
0180 E2E_SERVICE_TIMEOUT
0182 HOST NOT FOUND
0197 CARD_DATA_NOT_ENCRYPTED –API_5004_ENCRYPTION_PROVIDER
0208 *SLR CANCEL KEY PRESSED Simplify
0237 INVALID REQUEST
0244 TOKEN NOT FOUND
0280 VOLTAGE ERROR Voltage
0281 Verifone ERROR Verifone
0282 TOKEN VAULT ERROR Token Vault
0283 SAFETY ERROR SAFE-T Suite
0285 VERFONE COMPLETE Verifone
0286 CARD NOT ENCRYPT Verifone
1004 VOLTAGE SPECIFIC ERROR TEXT Voltage
1009 VOLTAGE SPECIFIC ERROR CODE Voltage
#### ALL OTHER ERRORS ####