Admin View

As a merchant you will be able to perform additional action on already captured transactions directly from Magento Admin page without opening Converge screens.


Cancel action is only permitted on Authorization Only transactions in Magento. Once this type of transaction is captured from Store View, merchant can go to the following screen:

  • Magento Admin -> Sales -> Orders -> View Order -> View (actual order #)

Figure 0-53 Magento Admin - Cancel

If we click on Cancel button in Magento, transaction will be deleted in Converge similar to Void action, but this time order in Magento will be in cancelled state, which will prevent merchant for making any additional changes to this order, even offline.


Void action is only permitted on Sale transactions in Magento.

Figure 0-54 Magento Admin - Void

If we click on Void button in Magento, this transaction will be deleted in Converge, but the status of the order in Magento will stay in ‘processing’ state. Once transaction is Voided, connection between Magento and Converge is lost and any further changes to this order will limited to Magento only, no changes to Converge are possible.

Capture (Convert to Sale)

Capture action is only available only for Authorization only transactions as they have to be converted to Sale before Invoice is created for them. To convert Authorization only transaction to Sale you will need to create it, open order from Magento Admin (same as canceling a payment) and click on Invoice button:

Figure 0-55 Magento Admin - Invoice 1

You will be presented with Invoice creation screen, where on the bottom of the screen you will have dropdown with 3 options:

  • Not Capture

  • Capture Offline

  • Capture Online

Figure 0-56 Magento Admin - New Invoice

Not Capture

Selecting Not Capture in dropdown and clicking on the Submit Invoice button will create new Invoice in Magento, but nothing will be sent to Converge. Invoice will stay in Pending state, and once invoice is opened we will have Capture button which can be used to actually Capture (convert to Sale) transaction in Converge.

Figure 0-57 Magento Admin - Capture on Invoice

Capture Offline

Selecting Capture Offline in the dropdown of Invoice creation screen and clicking on Submit Invoice button is used when merchant wants to manually convert transaction to Sale (e.g. problem occurred). In Magento invoice will be captured with status PAID, but nothing will be sent to Converge, so merchant needs to make sure that transaction in Converge is properly processed. Merchant will no longer have option to make changes to transaction in Converge from Magento screens.

Capture Online

Selecting Capture Online in the dropdown of Invoice creation screen and clicking on Submit Invoice button is used when merchant wants to automatically convert underlying transaction to Sale in Converge. Invoice will be captured with status PAID, but unlike the capture offline action, merchant will still be able to make additional API calls to Converge for this transaction (e.g. refund…).

Figure 0-58 Magento Admin - Invoice Captured

Partial Capture (Partial Invoice)

Similar to previously explained action for capturing invoice, there is one more functionality where merchants may choose to create several invoices for the same order (when quantity is > 1).

To be able to capture partial invoice we have to either create order with quantity > 1 and it should be created as Authorization Only transaction.

Once created we should perform all the same steps as for normal Capture action with one small difference where we need to update quantity of each product for each invoice we want to create. We can repeat this process until sum of quantities on all invoices is equal to total original quantity on order.

On invoice creation screen you will see an option to update quantity for each product on the order, which will, after you click on Update Qty’s button, update the amount that will be sent to Converge. You will still have same options as if you were capturing full invoice (Not Capture, Capture Offline and Capture Online).

Figure 0-59 Magento Admin - Capturing Partial Invoice

To view all created invoices and their statuses, you will have to navigate to Invoices tab on selected order:

Figure 0-60 Magento Admin - Multiple Invoices for same order

Manual Settle

All previously explained actions were related to Authorization Only transactions. For settlement we need to have captured transaction meaning that we either create Authorization Only transaction and we convert it to Sale, or we use Authorize and Capture option and create transaction and Invoice automatically.

Each captured transaction will have Invoice in PAID state, so to trigger Settle manually we need to open paid Invoice. Merchant will use this option when he wants to send transaction to settled batch earlier than usual, as usually all Sale transaction are automatically sent to settled batch in Converge at the end of business day.

Once you open Invoice with status PAID, you will see Settle button which will move transaction to Settled Batch in Converge immediately (not waiting end of the day). This action can be performed only once and it is available only during the day when the transaction is captured.

Figure 0-61 Magento Admin – Settle

After you click on Settle button, transaction will be moved to Settled Batch in Converge, and you will see that status in comment section of the order:

Figure 0-62 Magento Admin – Settled

Refund (Credit Memo)

As cancel action is only available for Authorization Only transaction, if merchants wants to return funds to the Credit Card owner he will need to capture Credit Memo.

Once we open invoice with status paid, we will see Credit Memo button to initiate creation of refund transaction. Clicking on the button will open Credit Memo capture screen and on the bottom of that screen we will see two options:

  • Refund Offline

  • Refund

Figure 0-63 Magento Admin - Credit Memo

Refund Offline

This option is used when merchants wants to create Refund transaction manually in Converge, so this will only update Magento flow to match whatever is done manually. Clicking on the button will not send anything to Converge.

Refund Online

This option is used when merchant wants to initiate Refund transaction directly from Magento screen. Once you click on the Refund button, Return transaction with amount indicated on Credit Memo screen will be sent to Converge.

Magento framework is making sure that you are not able to create refund amount greater than total amount on original transaction as well as shipping amount greater than original shipping amount.

Partial Refund

Similar to Partial Invoice merchant has an option to create Partial Refund (Credit Memo) based on the quantity of products on selected invoice.

Once you open invoice (with quantity > 1) and start creating Credit Memo for it, you will be presented with option to update quantity field, which will automatically update amounts (total, shipping) on credit memo screen.

Once updated you will still have an option to perform both Refund Offline and Refund actions as for normal Credit Memo with added functionality that you can have more than one Credit Memo per Invoice.

Magento will make sure that sum of all credit memos created for same invoice is not larger than original amount on invoice.

Figure 0-64 Magento Admin - Multiple Credit Memos for same order

Order creation in merchant view

As a merchant, you can create an order by navigating on Sales -> Orders and click on the Create New Order button.

Figure 0-65 Magento Admin – Create new order

Once you have selected the button for creating a new order, you will have to choose a customer from the list or create a new one.

Figure 0-66 Magento Admin – Customer selection for a new order

After selecting the customer, you have to select the products that you would like to include in the new order and to click on the “Add Selected Product(s) to Oder” button.

Figure 0-67 Magento Admin – Product selection for a new order

After selecting the product, you will have to review the information for billing and shipping addresses and to define the payment and shipping methods. Once you click on Submit order, the order will be created.

Figure 0-68 Magento Admin – Submit order