Return - ccreturn

This section describes the message parameters for Credit Card Return transaction processing, which you can submit using the Hosted Payments, Checkout.js, and XML API integration methods. Refer to the Integration Methods section for more information.

The ccreturn transaction issues a partial or full refund to a cardholder’s credit card using the Transaction ID of the original Sale or Force. This will guarantee that the same credit card used previously for the purchase is the one being refunded.

Enhanced credits for an amount higher than the original Sale or Force transaction amount are not allowed. Converge tracks partial refunds against the balance of the original transaction. If a partial refund would result in total refunds exceeding the value of the original transactions, Converge will return an error.



Converge will continue to allow merchants to refund credit card transactions using full card number or track data per current functionality using cccredit. We strongly advise however, to use the enhanced credits in order to minimize risks associated with refund abuse.

In this section:


15 | numeric | required
Merchant ID
Elavon-assigned Converge account ID.
15 | alphanumeric | required
Converge User ID
The user ID with Hosted Payment API User status that can send transaction requests through the terminal.
64 | alphanumeric | required
Terminal ID
Unique identifier of the terminal that will process the transaction request and submit to the Converge gateway.
Important: The ssl_user_id sending the transaction request must be associated with the terminal that will process the request.
20 | alphanumeric | required
Transaction Type
Value: ccreturn
46 | alphanumeric | required
Transaction ID
Unique identifier of the approved Sale (ccsale) or Force (ccforce) transaction to be refunded.
11 | numeric | conditional
Transaction Amount
For a partial refund, the amount must be less than the original purchase amount.
For a full refund, this parameter must be null.
Format: Number with 2 decimals places


Transaction Outcome
An ssl_result = 0 indicates an approved transaction.
An ssl_result not equal to 0 indicates a declined and unauthorized transaction.
Transaction Result Message
Refer to the Payment Card Response Codes section for an extensive list of possible returned messages.
Transaction ID
Unique identifier of the transaction.
Processing Date and Time
Indicates when Converge processed the transaction.
Format: MM/DD/YYYY hh:mm:ss AM/PM
Example: 03/18/2010 10:34:10 AM
Transaction Approval Code
Unique code returned by the credit card processor that indicates the approval status of the transaction.
Total Refund Amount
Masked Card Number
Converge only returns the first 2 or last 4 digits of the regular PAN, or the last 4 digits of the actual card number if it is an association token (example, ApplePay).
Email Address
The cardholder's or customer's email address. Returned based on merchant setup.
[Address Verification Service]
Returned only if AVS  parameters are sent in the original Sale or Force transaction.
Address Verification Response Code
Refer to the AVS Response Codes section for a complete list of AVS response codes.
[Card Verification]
Returned only if CVV / CVC / CID  parameters are sent in the original Sale or Force transaction.
Card Verification Response Code
Refer to the CVV2/CVC2 Response Codes section for a complete list of CVV/CVC2 response codes.
[Invoice Number]
Returned only if Invoice Number  parameters are sent in the request.
Invoice Number
The invoice number or ticket number sent in the original request.
[Dynamic Currency Conversion]
Returned only if the terminal is set up with the Dynamic Currency   credit card payment option.
Refer to the Dynamic Currency Conversion (DCC) section for more information on retrieving the following DCC transaction parameters.
Conversion Rate
Exchange rate applied to the conversion of ssl_amount.
Cardholder Amount
Total amount in the cardholder's billing currency.
Returned only if an error occurs. Refer to the Error Codes section for more information.
Error Code
Typically, when the transaction failed validation or the request is incorrect. This will prevent the transaction from going to authorization. This is a numeric field.
Error Message
Detailed explanation of the error. This field may be changed based on merchant configuration in the user interface.
Error Name
Error name or reason for the error.