Error Codes

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Converge error codes

When a transaction fails to process Converge returns an Error Code, Error Name, and Error Message. This could be the result of a data or system error or of a declined transaction.

note

Converge users can customize error messages in the Virtual Terminal admin setup by the merchant.

CodeError NameDefault Message
3000Gateway not respondingError, no response.
3001Gateway generated error#.
3002Adapter generated error#.
3003Processing errorThere was an issue while processing your request. If this issue persists please contact Technical Support at 1-800-377-3962
4000VID Not SuppliedThe Converge ID was not supplied in the authorization request.
4002HTTP Trans Not AllowedHTTP POST transactions are not allowed for this account.
4003HTTP Referrer InvalidHTTP POST transactions are not allowed for this HTTP Referrer.
4005E-mail Address InvalidThe e-mail address supplied in the authorization request appears to be invalid.
4006CVV2 Not Requested With DataThe CVV2 indicator was not identified in the authorization request.
4007CVV2 Requested But No DataThe CVV2 request failed due to missing one or more pieces of required data.
4009Required Field Not SuppliedOne or more required fields were not included.
4010Invalid Transaction TypeThe authorization request included an invalid Transaction Type
4011Receipt URL MissingThe Receipt URL supplied in the authorization request appears to be blank or invalid.
4013PIN Not SuppliedThe PIN was not supplied in the authorization request.
4014Not PermittedThis terminal or user ID is not permitted to process this transaction type.
4016Permission DeniedThis account does not have permission to process # transactions.
4017Time-OutThe request has timed out. The allotted time to complete the request has ended. Please try again.
4018Settlement is in progressSettlement is in progress, Void failed.
4019User ID not suppliedThe User ID was not supplied in the authorization request.
4022The system is unavailableThe system is unavailable. Please try again later.
4023Settlement is not allowed for this terminalSettlement is not allowed for this terminal.
4025Invalid CredentialsThe credentials supplied in the authorization request are invalid.
5000Credit Card Number InvalidThe Credit Card Number supplied in the authorization request appears to be invalid.
5001Exp Date InvalidThe Credit Card Expiration Date supplied in the authorization request appears to be invalid.
5002Amount InvalidThe amount supplied in the authorization request appears to be invalid.
5003Approval Code/No ForceThis transaction supplied a Force Approval Code for a non-Force transaction
5004Invalid Approval CodeThe Force Approval Code supplied in the authorization request appears to be invalid or blank. The Force Approval Code must be 6 or less alphanumeric characters.
5005Field Character Limit ExceededThe value for the # field is too long. You can enter # characters (maximum). Your entry contains # characters.
If you entered the value for this field, use the browser BACK button to return to the order form and change the field value to an acceptable amount. Otherwise, contact Customer Service at 1-800-377-3962.
5006Refund Amount Exceeds LimitThe refund amount for this transaction ($#) may not exceed $#.
5007Sales Tax InvalidThe Sales Tax supplied in the authorization request appears to be invalid.
5008Invalid Account TypeThis PINless Debit Transaction contains invalid account type. Account type can be checking or saving.
5009Invalid Surcharge AmountInvalid Surcharge amount for the PINless debit transaction.
5010Invalid EGC Transaction typeAn invalid EGC Transaction type has been supplied with this request.
5011Invalid EGC Tender TypeAn invalid EGC Tender type has been supplied with this request.
5012Invalid Track DataThe track data sent appears to be invalid.
5013Invalid Track 2 dataTransaction requires Track2 data to be sent.
5014Missing Pin DataTransaction requires a PIN entry or encrypted PIN device.
5015Invalid Voucher NumberThe value for the Voucher Number (ssl_voucher_number) field should be 15 digits in length. This value must be numeric.
5016Invalid MICR DataThe MICR Data sent appears to be invalid.
5017MICR data and image mismatchThe image uploaded doesn’t match the MICR data sent for that check.
5018Missing MAC valueThe MAC value sent appears to be incorrect.
5019Minimum Length ErrorMinimum Field Character Limit not reached.
5020Invalid FieldThe Field does not apply to this transaction type.
5021Invalid CVV2 ValueThe value for the CVV2 (ssl_cvv2cvc2) field should be 3 or 4 digits in length. This value must be numeric.
5022Invalid CVV2 Indicator ValueThe value for the CVV2 indicator (ssl_cvv2cvc2_indicator) field should be 1 Numeric Character only. Valid values are: 0, 1, 2, 9.
5023Invalid card present indicatorCard Present indicator sent is invalid.
5024CashBack Amount InvalidThe Cash back amount supplied in the authorization request appears to be invalid.
5025Invalid Key pointerThe value for the key pointer (ssl_key_pointer) field should be 1 Character only. Valid value is: T for Triple-DES DUKPT.
5030Invalid Billing cycleThe billing cycle specified is not a valid entry.
5031Invalid Payment dateThe next payment date specified is not a valid entry.
5032Invalid installment numberThe installment number specified is invalid.
5033Invalid recurring IDThe recurring ID is not valid.
5034Invalid installment IDThe installment ID is not valid.
5035Recurring Limit exceededThe recurring batch has exceeded the 20,000 transactions limit.
5036Installment payments completedInstallment payments completed.
5037Invalid end of month valueInvalid end of month value.
5038Invalid half of month valueInvalid half of month value.
5039Half of month and next payment date combination mismatchThe half of the month value provided [value] doesn’t correspond with the next payment date of [value].
5040Invalid Transaction IDTransaction ID is invalid for this transaction type.
5041Exceeded the 10 minutes windowUnable to void transaction, exceeds the 10mn window.
5042Swipe data is not allowed for this market segmentSwipe data is not allowed for this market segment. Please rekey the card data.
5043End Of Month and Next Payment Date combination mismatchThe end of the Month value provided [value] doesn’t correspond with the next payment date of [value].
5050Invalid tipTip Amount is invalid.
5055Missing response file nameThe response file name is missing. Please provide a response file name and try again.
5056Invalid response file nameThe response file name is invalid. Please make sure the response file name doesn’t contain any of the characters :

\ / : * ? “ < > |
5057Missing batch fileThe batch file is missing. Please make sure the file exists and try again.
5058Invalid batch file nameThe batch file name you provided is too long. The file name cannot exceed 30 characters.
5059Invalid batch file formatThe batch file you uploaded is invalid. Please make sure that the file is properly formatted.
5060Invalid batch file extensionThe batch file you uploaded has an incorrect extension. Please make sure the file is in either CSV or XML format and try again.
5061Import Batch in Progress, retry laterImport Batch in Progress, retry later.
5062File Exceeds Max Number of TransactionsFile Exceeds Max Number of Transactions.
5063File already importedFile already imported.
5064Invalid fields in the batch fileThe batch file you uploaded is invalid. Please make sure that the file is properly formatted and file doesn’t contain any (fieldname) field or values.
5065Invalid response file lengthThe response file name you provided is too long. The response file name cannot exceed 30 characters.
5066Batch Import Limit exceededThe number of import batch files has exceeded the limit allowed within 24 hours.
5067Invalid transaction type present in batch fileThe batch file you uploaded is invalid. Please make sure that the file contains valid and supported transaction types. For a complete list of all supported transaction types please consult manual.
5068Error processing batchThere was an error in processing your batch. If this issue persist please contact Technical Support at 1-800-377-3962, option 2 then option 2 (in Canada you are asked to choose either English or French for you language).
5069Invalid Batch Import RequestOnly Multipart Form Data request are accepted.
5070Signature already in SystemTransaction ID sent has a signature associated to it in the system.
5071Signature format InvalidAll signature images must be BASE64 encoded.
5072Signature type InvalidSignature image type valid values (JPG, GIF, TIF, or PNG).
5073Signature image exceeds size limitationSignature image exceeds the 10K size quota.
5074Signature is not allowed for this market segmentSignature is not allowed for this market segment.
5078The MasterPass wallet is unavailableThe MasterPass wallet is currently unavailable, please retry at later time.
5079MasterPass is not setup for this terminalYou must setup your terminal to accept MasterPass before sending this value.
5080Values for ssl_3dsecure_value and ssl_xid are requiredValues for ssl_3dsecure_value and ssl_xid are required.
5081Value for ssl_xid is requiredValue for ssl_xid is required.
5083Invalid DBA nameThe DBA name cannot contain special characters and based on the DBA prefix setup for your terminal, this value cannot exceed 21 , 17 or 12 characters long.
5085Invalid TokenThe token supplied in the authorization request appears to be invalid.
5086Invalid card informationThe card information supplied in the authorization request appears to be invalid. You cannot provide both token and card number for processing.
5087Transaction currency is not allowed for this terminalTransaction currency is not allowed for this terminal. You must be setup with Multi-Currency to specify a transaction currency.
5088Transaction currency is not allowed for this Card TypeIn order to process Multi-Currency you must use either a Visa or a MasterCard, you can also process this card type in the merchant local currency.
5089Invalid Transaction CurrencyThe transaction currency sent is not correct. Please provide the correct 3-digit ISO code.
5090Invalid BIN Override ValueInvalid BIN Override Value.
5091Invalid AmountThe amount exceeds the original transaction amount.
5092Invalid country codeInvalid country code.
5093Transaction Time ExceededTransaction has timed out, you may retry at later time.
5094Invalid Travel informationThe travel departure or completion dates specified are not valid. Dates should be formatted as MM/DD/YYYY and cannot be in the past.
5095Invalid Search CriteriaToo many search criteria were entered for this query. Modify the search and try again.
5096Invalid Transaction CurrencyThe currency sent doesn’t match the original transaction currency.
5097Missing Travel informationThe Departure Date and the Completion Date must be sent together.
5098Invalid Transaction CurrencyThe transaction currency sent is not supported for this terminal.
5099Invalid Search DateSearch dates must be formatted as MM/DD/YYYY or MM/DD/YYYY hh:mm:ss AM/PM, the end date must be greater than the start date and the range cannot be greater than 31 days.
5100Account ClosedThis account has been closed by Account Updater.
5101MICR/Image Data is not allowed for this terminalMICR read or check image is not allowed for this terminal. Your terminal must be setup for ECS Paper Check.
5102Keyed Check is not allowed for this terminalKey entered check is not allowed for this terminal. Your terminal must be setup for ACH ECheck.
5103Invalid bank account type valueThe value for the check type (ssl_bank_account_type) field should be 1 Numeric Character only. Valid values are: 0 for Personal, 1 for Business.
5104Invalid agreement indicator valueThe value for the agreement indicator (ssl_agree) field should be 1 Numeric Character only. Valid values are: 1 for Agree, 0 for Do not agree.
5105Invalid Bank Account NumberThe bank account number supplied in the authorization request appears to be invalid. The bank account number must numeric and up to 16 characters long.
5106Invalid Bank Routing NumberThe bank routing number supplied in the authorization request appears to be invalid. The bank routing number must be numeric fixed value of 9 characters.
5107Invalid Check NumberThe Check number supplied in the authorization request appears to be invalid. The check number must be numeric.
5108Missing check holder informationThe check information supplied in the request appears to be missing. You must provide first and last names for a personal check or a company name for a business check.
5121Invalid Mobile indicatorThe mobile indicator appears to be missing or invalid.
5122Invalid Merchant IP AddressThe IP Address appears to be missing or invalid.
5123Email is not setup for this terminalEmail is not setup for this terminal. You must enable the email options under the email setup form.
5125Invalid POS, entry mode and card data combinationPOS entry and entry mode combination is invalid for this transaction.
5126Invalid mobile sourceInvalid mobile source.
5130EMV processing is not allowed for this card type.You can process this card type swiped or keyed.
5131Swiped without fallback is not allowedChip read must fail before fallback to swipe is allowed. You must attempt to insert card first.
5132Signature is not allowed for this cardCard verification method for this card does not require a signature
5133Invalid Card Type.Transaction not supported with this card type.
5135Invalid Search Transaction TypeTransaction type provided in the request is not valid. Valid values are: SALE, VOID, FORCE.
5136Invalid Search AmountThe amount supplied in the search appears to be invalid. All amounts must be formatted correctly and max amount must be greater than the min amount if supplied.
5137Invalid Search Card TypeThe card type supplied in the search appears to be invalid. Valid values are: CREDITCARD, DEBITCARD.
5138Invalid Search Card BrandThe card brand supplied in the search appears to be invalid. Valid values are: VISA, MC, JCB, DISC, AMEX.
6038System is Temporarily UnavailableIt appears that the system is temporarily unavailable. Please try your transaction again in a few minutes or contact the merchant you are trying to order from for further assistance. We apologize for this inconvenience.
6042Invalid Request FormatXML request is not well-formed or request is incomplete.
7005Invalid Token RequestThe information supplied in the request is invalid. A token cannot be added unless one has been requested.
7028Invalid Settlement Batch IDSettlement Batch ID has invalid size or format.
7029Duplicate Settlement Batch IDBatch ID number already exists.

VISA 5.12 Response Codes

CategoryVisa codeDescriptionCurrent ResponsesFuture Responses
104Pick Up CardNC 04 PICK UP CARDNC 04 PICK UP CARD
107Pick Up Card, (other than lost stolen)NC 04 PICK UP CARDNC 07 PICK UP CARD
112Invalid TransactionNR 01 CALL AUTH CENTERND 12 INVALID TRAN
114Invalid Account NumberND 14 INVALID CARDND 14 INVALID CARD
115No Such IssuerND 14 INVALID CARDND 15 INVALID ISSUER
141Pick Up Card, (Lost Card)NC 04 PICK UP CARDNC 41 PICK UP CARD
143Pick Up Card, (Stolen Card)NC 04 PICK UP CARDNC 43 PICK UP CARD
146Closed AccountNR 09 CALL AUTH CENTERND 46 DECLINED-CLOSED
157Transaction Not Permitted to CardholderND 05 DECLINEDND 57 TRAN NOT ALLOWED
1R0Stop Payment OrderND 05 DECLINEDND R0 STOP PAYMENT
1R1Revocation of Authorization OrderND 05 DECLINEDND R1 STOP PAYMENT
1R3Revocation of All Authorization OrderND 05 DECLINEDND R3 STOP ALL ORDERS
203Invalid MerchantNR 01 CALL AUTH CENTERND 03 INVALID MERCHANT
219Re-enter TransactionND 19 PLEASE RETRYND 19 PLEASE RETRY_XXX
251Not Sufficient Funds (NSF)ND 05 DECLINEDND 51 DECLINED: NSF
259Suspected FraudND 14 INVALID CARDND 59 SUSPECTED FRAUD
261Exceeds Approval Amount LimitND 61 EXCEEDS AMT LMTND 61 EXCEEDS AMT LMT
262Restricted CardND 05 DECLINEDND 62 RESTRICTED CARD
265Exceeds Withdrawal Frequency LimitND 05 DECLINEDND 65 WITHDRAWAL LIMIT
275Exceeds Allowable Number of PIN EntriesND 05 DECLINEDND 75 PIN ENTRY LIMIT
278“Blocked, first used” - Transaction from new cardholder, and card not properly unblockedND 14 INVALID CARDND 78 DECLINED:BLOCKED
286Cannot Verify PINNR 86 CALL REF:ND 86 CANT VERIFY PIN
291Issuer or Switch InoperativeND 19 PLEASE RETRYND 91 ISSUER UNAVAIL
293Transaction could not be completed - Violation of LawNR 01 CALL AUTH CENTERND 93 DECLINED:XXX
296System MalfunctionNR 01 CALL AUTH CENTERND 96 SYSTEM ERROR:XXX
2N3Cash Service Not AvailableNR 09 CALL AUTH CENTERND N3 CASHBACK UNAVAIL
2N4Cashback request exceeds Issuer limitNR 09 CALL AUTH CENTERND N4 CASHBACK AMT LMT
354Expired CardND 54 EXPIRED CARDND 54 EXPIRED CARD
355Incorrect or Missing PINND 55 INCORRECT PINND 55 INCORRECT PIN
382Negative Online CAM, dCVV, iCVV or CVV results or Offline PIN authentication interrupted or Cashback limit exceededNR 01 CALL AUTH CENTERND 82 INVALID CAM\CVV
3N7Decline for CVV2 FailureN7 N7 DECLINE CVV2N7 N7 DECLINE CVV2