Simplify-Generated Messages
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Simplify-generated response messages are sent to the POS in API 1010 for transactions processed offline. This will occur if a transaction is declined locally (no host message) or if the host is unavailable. These messages begin with *SLR (for Simplify Local Response). A Simplify-generated response message will also be sent if a transaction is declined due to a MAC error.
note
If On-Device SAF is enabled, a different set of Simplify-generated messages will be used for offline situations. See Simplify-Generated Messages for On-Device SAF.
For EMV, Simplify will also generate a response message if the chip declines a host-approved transaction or the customer removes the card before the transaction is completed. These messages begin with *ICC (referring to the chip card).
Simplify Local Responses (*SLR)
| Field 1003 (Gateway Response Code) | Field 1004 (Host Response Code) | Field 1010 (Simplify-Generated Response Message) | Condition | Action |
|---|---|---|---|---|
| -7 | *SLR NO MATCHING RECORDS. | An inquiry message (Tran Type 22) was received by Simplify, but Simplify could not find the corresponding Account Number. | Decline – No Inquiry needed | |
| -16 | *SLR FINAL $ TOO LRG. | Amount of Cash back is over limit | Decline – No Inquiry needed | |
| 0 | *SLR STAND-IN. | Setting is for Simplify to Stand In, and either request timed out or no communication. The response contains the encrypted account number, which is required for the store to perform Stand-In. | POS decides to approve or decline. Inquiry needed. See under POS SAF Processingfor more information. | |
| 0000 | -99 | *SLR MIFARE | Mifare tap transaction | POS parses Field 5001 to obtain the Mifare UID. |
| 0000 | -99 | *SLR WHITELIST. | Transaction on Return list. Returned to POS (not sent to Fusebox) with account data in the clear. | POS processes the returned data. See List-Based Transaction Processing for more information. |
| 3 | *SLR COMMUNICATIONS ERROR. | Simplify cannot get connected to Fusebox, or PCI Reboot time < 5 minutes | Inquiry needed | |
| 30 | *SLR BUSY. | Simplify is processing another request. | Retry – No Inquiry needed | |
| 41 | *SLR BAD ACCT NUMBER. | Account number failed MOD 10 validation | Decline – No Inquiry needed | |
| 47 | *SLR BAD CARD TYPE. | Card not valid or no account/track data from EMV chip | Decline – No Inquiry needed | |
| 49 | *SLR BAD EXPIRATION. | Invalid expiration date | Decline – No Inquiry needed | |
| 60 | 99 | *SLR INVALID FORMAT. | Request message format is invalid. | Decline – No Inquiry needed |
| 60 | -99 | *SLR CALL HELP DESK. | Voltage error invalidating account data or error in On-Guard process. | Decline – No Inquiry needed |
| 81 | *SLR SURCHARGE REFUSED. | Customer rejected surcharge amount. | Decline – No Inquiry needed | |
| 88 | *SLR SWITCH TIMEOUT. | Host timeout | Inquiry needed | |
| 173 | *SLR TRAN NOT ALLOWED | Offline not allowed | Decline – No Inquiry needed | |
| 174 | *SLR ACCOUNT NOT TOKEN ELIGIBLE. | The account number entered as a result of a Token Request is not Token eligible | Decline – No Inquiry needed | |
| 208 | *SLR CANCEL KEY PRESSED. | Either the Cancel key was pressed on the PIN Pad or timeout on PIN entry | Decline – No Inquiry needed | |
| 208 | *SLR INCOMPLETE PIN | (Requires special configuration. Will not occur in most installations. Consult Elavon for more information.) | Decline – No Inquiry needed | |
| 259 | *SLR Reset | Error condition from invalid input | Decline – Inquiry needed | |
| 265 | *MAC DECLINED. | Declined due to MAC error | Decline – Inquiry needed |
Chip Declines (*ICC)
| Field 1003 (Gateway Response Code) | Field 1010 (Simplify-Generated Response Message) | Action |
|---|---|---|
| 253 | *ICC EMV PROCESSING ERROR. | Inquiry |
| 254 | *ICC EMV CANCELED TRANS. | Inquiry |
| 255 | *ICC EMV CARD ERROR. | Inquiry |
| 258 | *ICC CARD STILL PRESENT. | Informational - No Inquiry needed |
| 260 | *ICC EMV UNDEFINED STATUS. | Inquiry |
| 264 | *ICC EMV DECLINED. | Decline - No Inquiry needed |