March 2019

“newsletter

Coming Soon: A New Solution for Integrated Partners

Elavon’s new Progressive API (PAPI) will take partner integration to a new level. It will make it easier for partners to integrate to Elavon seamlessly for all kinds of payment processing needs. Partners will be able to offer a streamlined digital self-service journey to their customers. The solution:

  • reduces the number of fields required for boarding

  • connects to our credit and AML verification platforms

  • automates Converge credentials

  • integrates with Payments Insider to create our new Self Board experience.

This solution will improve order quality, reduce sales returns, speed activation and increase partners’ ability to bring on more customers. Customers will access PAPI through our API channel. Their systems will integrate with ours via API.

We will release a new self-service application on elavon.com that allows customers to enter only 27 application fields for sole-proprietor applications, a significant reduction from the 170 fields required today. This new experience will enable us to offer partners and customers the kind of self-service journey they expect.

Stay tuned for more details.

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Setting the Table for Pay at the Table

Wireless technology has opened a new world for restaurants: one with fewer lines, better service, less fraud – and more sales. In fact, it enables restaurant customers to have more control and a better dining experience.

Instead of waiting for the server to make the long walk back to a countertop terminal and back again, pay-at-the-table solutions allow customers to pay with a wireless point-of-sale device. The payment card never leaves the customer’s sight, so it not only saves time, it improves security.

A Cornell University study found that “giving guests more control over parts of their service experience is likely to increase their satisfaction with the service experience and, as we have shown, can increase their spending.” At one restaurant chain in California, research showed guests who used a tabletop device spent an average $7.30 more per meal than those who did not.

Elavon makes pay-at-the table seamless and secure for restaurants by providing payment processing, hosted gateway and payment security solutions using our proven layered approach of EMV, encryption and tokenization.

To find out more, contact your relationship manager.

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Reminder: Visa Requires Electronic Authorization Before Settlement

We wanted to remind you that Visa is now requiring that acquirers and processors ensure all transactions presented for settlement have first been properly authorized. This includes “Force Post” transactions entered manually using an authorization code obtained through alternate means.

When a Force Post transaction can’t be matched to an electronic or voice authorization, it will be subject to being rejected, either during Host EDC presentment or by being voided from the submitted batch for Terminal EDC or file-based settlements.

If your customer’s application allows any form of deferred transaction processing, your system must ensure submission of the transaction for electronic authorization before settlement. Transactions being settled without authorization will not be funded nor processed out to the brand.

As of April 2019, Visa is also requiring that credit-based refunds (returns) be properly authorized before settlement.

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The Growing Threat of Online Fraud

eCommerce is on the rise. So is online fraud.

Retail giant Wal-Mart last month reported a 43 percent increase in eCommerce sales for the fourth quarter of 2018. There were similar double-digit gains for the 2018 holiday shopping season, with MasterCard reporting a 19.1 percent yearly jump in overall U.S. eCommerce sales between Thanksgiving and Christmas.

Meanwhile, Experian, the consumer credit rating agency, reported that 80 percent of U.S. businesses saw their online fraud losses increase from 2017 to 2018.

As card-present fraud declined with the widespread adoption of chip card technology, remote card fraud increased, according to a U.S. Federal Reserve study released in October.

“These results suggest that remote card payments fraud is likely to be of increasing concern for the U.S. payments system going forward,” the study concluded.

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©2019 Elavon Inc. Elavon is a trademark in the United States and other countries. All rights reserved. This document is prepared by Elavon as a service for its IPS partners. The information discussed is general in nature and may not apply to any specific situation.